Manager, Customer Success

Employer Industry:

Real Estate Technology

• Salary up to $123,600 annually, depending on location
• Eligibility for equity awards based on experience and performance
• Opportunity for career advancement and growth within the organization
• Work remotely from any physical location within the U.S.
• Supportive and inclusive company culture recognized as one of the best workplaces
• Chance to make a meaningful impact on customer success and business outcomes

• Lead and develop a team of Customer Success Managers to drive activation, product adoption, retention, and expansion for Small Business and Mid-Market customers
• Establish and maintain an operating rhythm for account health inspections and next steps
• Coach team members using data and insights to enhance customer conversations and interactions
• Collaborate with Sales, Support, Marketing, and Product teams to deliver a seamless customer experience
• Hire, onboard, and develop talent to build a strong leadership bench within the organization

• Minimum of 5 years in customer success, account management, or B2B sales, with a focus on recurring-revenue or subscription business
• At least 2 years of people management experience leading Customer Success Managers or account managers
• Proven track record of driving adoption and growth through structured account management
• Strong analytical skills to prioritize metrics and make data-driven decisions
• Ability to operate in a multi-product environment and adapt to evolving business needs

• Experience in the real estate industry is a plus, though not required
• Familiarity with structured account plans and value-based customer interactions
• Proven experience leading teams through change and building operational structure

#Real Estate #Customer Success #Remote Work #Career Growth #Leadership Opportunity

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