Program Manager - WBC

Client Services / Women’s Business Center

Reports To:

CLE – WBC Director

Varies – Based on Supervisor’s approval

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ECDI is a nonprofit organization, dedicated to serving small business owners. Our goal is to ensure that every entrepreneur has access to funding and the business mentoring services they need to succeed and help their communities flourish.

We're based in Columbus, with offices in Cleveland, Cincinnati, Akron, Portsmouth, Toledo, and Dayton. For small business clients in Ohio, Kentucky and Indiana, we serve a one-stop resource center.

• 20-minute call with recruiter
• 60-minute video call with panel interview
• Job offer

The Program Manager will support the success of ECDI’s Women’s Business Centers (WBC) by managing programs, coordinating projects, and collaborating with internal teams and partners to deliver training and services to entrepreneurs. This role’s primary focus will be supporting the Cleveland WBC, while also contributing to statewide WBC initiatives as needed. Responsibilities include executing key programs such as the Professional Advisory Network (PAN), the WBC Annual Event, monthly New Member Orientation workshops, and bi-monthly ECDI information sessions.

The Program Manager will also support staff training, assist with grant-related program outcomes and reporting, and contribute to statewide WBC training and program implementation.

This position is a hybrid role that will split time in-office and in-person with clients with the flexibility to work from home part of the time, as determined by manager and business needs.

The starting annual salary range for this position is $50,000 to $60,000. Candidates for this position must be located in the Cleveland area.

• Supports the execution of training, events, and programs for the Women's Business Centers of Ohio, focused in Cleveland
• Assists with ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
• Gathers program data and provides accurate and timely reporting of program status throughout its lifecycle
• Ensures appropriate marketing is created for WBC programs
• Create partnerships and/or sponsor ships with local companies and organizations
• Onboards PAN volunteers; coordinate PAN advising schedule; execute PAN appreciation events; record PAN advising in Salesforce and distribute quarterly activity reports
• Attends and identifies community outreach events
• Support tracking and reporting of program KPIs including client engagement, counseling hours, business starts, capital access outcomes, and workshop participation, in coordination with the Director
• Contribute to maintaining program alignment with grant requirements, documentation standards, and reporting timelines
• Assist in collecting and analyzing program data and client feedback to inform continuous improvement strategies

• Processes new members and updates the membership database
• Fields incoming membership inquiries whether by email, phone, or walk-ins
• Provides direct one-on-one coaching to multiple small business clients daily, including idea stage and growth stage businesses
• Implements and manages changes and interventions in clients’ business plans and referred resources to ensure business needs are met
• Provides general technical assistance (TA) support to clients with a lending focus
• Maintain accurate and timely Salesforce documentation within hours-of-service delivery to ensure data integrity and audit readiness

• Collaborate with RMs to manage WBC lending pipeline
• Collaborates cross departmentally to meet client and grant needs.
• Supports maintenance of accurate client files, documents, and profiles for necessary paper files and in appropriate tracking systems
• Maintains a thorough working knowledge of and adheres to all ECDI policies and procedures
• Perform other related activities, as required, to assure program/department success

• Represent the organization in a professional and courteous manner.
• Support the Director of…