Client Services Manager

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Client Services Manager for the National Corporate Relations Team. This is a remote position.

In this role, you will provide operational and financial leadership across NCR's $120M+ portfolio, ensuring financial integrity, compliance, and execution excellence. You will serve as a key operational partner to the National Corporate Relations team and cross-functional stakeholders, overseeing financial management, budgeting, reporting, and issue resolution to support the successful delivery of account-funded initiatives.

This role requires strong independent judgment, exceptional attention to detail, and the ability to navigate complex financial and operational processes while building and maintaining effective relationships with internal teams and external corporate partners.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on Linked In, Instagram, Facebook, X, and s.

Responsibilities

Account Operations & Relationship Support

* Act as a trusted internal resource, ensuring account needs are addressed efficiently, accurately, and in alignment with organizational policies and contractual agreements.

* Anticipate operational and financial risks, proactively identifying issues and recommending solutions with minimal supervision.

* Partner closely with internal teams to resolve account-related challenges and support smooth execution of initiatives.

Financial Management

* Manage and oversee account finances for assigned corporate accounts, ensuring accurate tracking.

* Perform and support financial reconciliation, ensuring alignment between contracts, invoices, recorded revenue, and investigate and resolve discrepancies in partnership with Finance.

* Support invoice readiness, billing documentation, and revenue recognition processes to ensure timely and accurate financial transactions.

* Monitor financial performance and proactively identify risks, variances, or compliance concerns.

* Maintain complete, accurate financial records and documentation to support audits, forecasting, renewals, and internal and external reporting.

* Provide clear financial summaries, insights, and reporting to leadership to support decision-making and account planning.

Qualifications

* Bachelor's Degree or equivalent work experience

* Minimum of three (3) years of relevant experience in operations or finance related roles. Five (5)+ years is preferred.

Demonstrated ability to:

* Make sound decisions independently in a fast-paced environment

* Manage multiple priorities with strong attention to detail

* Communicate clearly and professionally with internal teams and external corporate partners

* Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers

* Strong organizational, time management, and problem-solving skills.

* Advanced proficiency in PowerPoint, Word, Excel, and Smartsheet including financial tracking and reporting.

* Ability to effectively interact with corporate representatives and internal leaders at a senior level.

Compensation & Benefits

The expected pay range is $75,000 - $85,000. Pay is commensurate with experience; geographic differentials to the pay range may…