Sales Manager - US Remote

What is Perfect Serve?

Perfect Serve offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

• Own the end‑to‑end sales process, ensuring seamless execution from lead generation, qualification, and pipeline development through contract close.
• Develop and implement sales strategies aligned with Perfect Serve's growth objectives and target markets.
• Monitor KPIs, forecast revenue, and provide regular performance updates to senior leadership.
• Partner with Marketing to optimize lead quality, campaign effectiveness, and conversion rates.

• Lead, mentor, and motivate a team of Business Specialists and Business Development Reps.
• Conduct regular 1:1s, pipeline reviews, and performance coaching sessions.
• Build a culture of accountability, continuous improvement, and high performance.
• Identify skill gaps and deliver targeted training to strengthen product knowledge, sales methodology, and customer engagement.
• Support career development through individualized growth plans and ongoing feedback.

• Ensure consistent use of CRM tools, sales processes, and reporting standards.
• Analyze sales data to identify trends, risks, and opportunities for improvement.
• Collaborate cross‑functionally with Product, Customer Success, and Implementation teams to ensure smooth handoffs and exceptional customer experience.
• Drive process improvements that enhance efficiency, shorten sales cycles, and increase win rates.

• Support reps in high‑value opportunities, including discovery calls, demos, negotiations, and executive‑level conversations.
• Maintain a strong understanding of Perfect Serve's solutions, competitive landscape, and healthcare industry trends.
• Represent the company at industry events, conferences, and customer meetings as needed.

• 5+ years of sales experience, preferably in SaaS, healthcare technology, or enterprise solutions.
• 2+ years of experience leading or coaching a sales team.
• Proven track record of meeting or exceeding revenue targets.
• Strong understanding of lead generation, pipeline management, and sales forecasting.
• Excellent communication, coaching, and leadership skills.
• Proficiency with CRM systems (Salesforce preferred) and sales enablement tools.
• Ability to thrive in a fast‑paced, evolving environment.

At Perfect Serve, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation.

Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.

We offer a salary range of $75,000‑95,000 per year plus commission with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the…