Business Operations Manager - US Remote

What is Perfect Serve?

Perfect Serve offers best‑in‑KLAS clinical communication and physician scheduling solutions and is a leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions.

By improving speed to care and cross‑continuum communication, we save lives, reduce length of stay, minimize read‑missions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

• Establish and continuously refine the operating cadence for the CX organization.
• Ensure KPIs, workflows, and review cycles align with strategic goals.
• Facilitate and lead sales‑focused discussions with Account Executives and key internal stakeholders.
• Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication.

• Maintain a centralized repository of business processes.
• Analyze workflows to identify opportunities for improvement, simplification, and scalability.
• Lead enhancements across Salesforce, SharePoint, Slack, and project management systems.
• Partner with cross‑functional teams to ensure process changes support both operational efficiency and customer outcomes.

• Produce clear, concise weekly, monthly, and quarterly business reporting.
• Deliver executive‑level insights on risks, dependencies, performance, and initiative progress.
• Provide context, recommendations, and interpretation behind trends and data signals.

• Develop frameworks for current and emerging metrics aligned to business goals.
• Transform quantitative data into actionable insights that enable leadership decision‑making.
• Identify and communicate patterns that highlight opportunities or risks.

• Define, implement, and maintain KPIs in partnership with functional leaders.
• Ensure performance measurements reinforce desired behaviors and business outcomes.
• Support teams with tools, dashboards, and alignment guidance.

• Serve as a trusted internal advisor, providing strategic guidance and operational clarity.
• Identify opportunities to enhance effectiveness across teams and streamline cross‑functional initiatives.
• Use influence and relationship‑building to drive alignment and adoption of process change.

• Lead planning, execution, and delivery of complex projects across multiple teams.
• Manage scope, timelines, communication, and risk mitigation for strategic initiatives.
• Ensure collaboration, clarity, and accountability throughout project life cycles.

• Own the communication calendar for key organizational rhythms including All Hands, QBRs, and operational newsletters.
• Develop messaging that drives clarity, alignment, and action across CX and cross‑functional partners.

• Lead operational initiatives aimed at improving customer satisfaction and engagement.
• Provide insights, analytics, and follow‑up frameworks that reinforce customer success and compliance standards.
• Help translate customer feedback into operational improvements.

• 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company.
• Strong project management background with proven success in delivering cross‑functional initiatives.
• Advanced proficiency in Salesforce (administration or operations experience strongly preferred).
• Experience with…