Customer Relationship Management Specialist

We are seeking a part time detail-oriented and investigative Customer Relationship Maintenance Specialist to support the ongoing health and accuracy of our Hub Spot CRM database. This role is focused on maintaining, cleaning, and expanding existing contact records through proactive outreach and documentation. This is a remote position based in Massachusetts, 20 hours per week.

This is not traditional cold calling. Instead, this role centers on CRM maintenance calling — reconnecting with aged contacts, confirming information, identifying replacements when contacts have changed roles, and strengthening communication channels to ensure future outreach is successful. The ideal candidate enjoys research, asking questions, and uncovering accurate information. Persistence, organization, and strong documentation skills are essential.

• Conduct directed outreach to aged or inactive CRM contacts (call/email)
• Identify replacements when necessary
• Verify and update contact information
• Update CRM records (Hub Spot) with accurate and detailed notes
• Weekly activity summary and general findings update
• Work closely with Marketing to assess contact quality and engagement status
• Identify opportunities to expand contact lists within organizations

• Confident and professional on the phone
• Naturally investigative and detail-driven
• Willing to hunt for accurate information and follow up persistently
• Organized and disciplined with documentation