VP, IT Supplier Management

Job Description

Responsible for managing the complete lifecycle (onboarding‑monitoring‑offboarding) for Operations suppliers. Develops and implements comprehensive supplier monitoring plans which include process metrics, SLAs, risk & issue management, and quality requirements ensuring adherence to SYF Supplier management standards. Establishes and maintains relationships with operations functional stakeholders/leadership and respective suppliers aligned to Operations. Collaborates with Sourcing and Tech Ops business leaders to lead strategic discussions for the specific needs of each Tech Ops subfunction.

Partners with Operations functional leadership, Sourcing and Legal teams for contract management and to achieve the strategic goals set for the year. Identifies and implements continuous improvements for key supplier management processes.

We’re proud to offer you flexibility. At Synchrony, you may choose to work from home near one of our Hubs or come into one of our offices. Occasionally, you will be required to commute or travel for in‑person engagement activities such as business or team meetings, training, and culture events.

• Complies with all Synchrony Supplier Risk Management Program Requirements
• Accountable for the entire lifecycle of the suppliers inclusive of monitoring/evidencing requirements
• Benchmark and identify industry best practices to implement continuous process improvements for key supplier management processes & workflows
• Build and maintain strong relationships with suppliers & implement oversight & governance plans to effectively monitor metrics, SLAs and quality of service delivery
• Ensures ongoing oversight and maintenance of program documentation as required
• Lead onsite assessments for suppliers where necessary
• Leads a program to ensure review of all contractual monitoring documentation (FFIEC, SSAE
  16, and audit). Summarizes and communicates findings to the team
• Performs supplier oversight & management activities, including regular follow‑up and completing necessary documentation
• Partner with Operations leadership and Sourcing to develop and implement strategic supplier roadmap
• Identifies and tests risks & controls with a goal of mitigating third‑party risk exposure
• Participates & Leads in Contract Negotiations and RFX events
• Acts as a first line of defense ensuring that Supplier Management processes & controls are effective
• Participate and/or Lead Tech & Ops initiatives
• Coaches & mentors other members of Supplier Management team
• Perform other duties and/or special projects as assigned

• Bachelor’s degree in any discipline with 7+ years of relevant work experience or, in lieu of a degree, a minimum of 10 years of financial industry experience
• Minimum of 5 years of people‑management experience
• Experience with Operations function and/or supplier management processes
• Understanding of the criteria or mandatory skills required for the role before applying
• Internal applicants:
  Understand the criteria or mandatory skills required for the role before applying
• Ensure that your professional profile is updated and it is mandatory to upload your updated resume (Word or PDF)
• Must not be on a corrective action plan (First Formal/Final Formal, PIP)
• Employees who have completed 18 months in the organization and 12 months in the current role and level are only eligible
• Ability and flexibility to travel for business as required

• Experience building and managing large multi‑million dollar vendor contracts
• Knowledge of Synchrony Financial Applications platforms, products, functions and current vendors
• Experience working in a regulated industry
• Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC
• Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS
• Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (i.e. COBIT, ISO)
• Working knowledge of current financial services technologies
• Strong analytical and negotiation skills
• Strong…