EROC Customer Account Lead; Remote

About Pratt & Whitney

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.

Bring your passion and commitment and we’ll welcome you into a tight‑knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

The candidate will be the lead customer account manager for the eROC (Electronic Requirements Ordering Community) team. The eROC team handles about $30 million in annual pass‑through inventory while focusing on its main goal of driving cost savings for Pratt & Whitney through embedded spend opportunities. This role needs someone with a proven ability to balance the needs of multiple stakeholders and connect the right decisions for Pratt & Whitney’s bottom line back to the detailed steps required to make them happen.

This person will also be the first point of contact for resolving any non‑standard eROC activities and escalations.

• Manage approximately half of eROC customer activity directly, including but not limited to creation of delivery notes
• Coordinate allocation for constrained hardware (both communications and execution)
• Balance customer accounts through credit and debit memos
• Coordinate modifications to sales orders including pull‑in requests
• Review customer return requests and provide RMAs
• Set up new customers
• Review RFQ and part‑level sale approval setup
• Provide additional support for non‑standard resolutions, including but not limited to initial review of exceptions to the above listed responsibilities (RFQ review exceptions, defining allocation hardware, etc.)
• Handle other non‑standard resolutions that may require extensive experience and creativity to solve
• Lead new process creation, process maturity, and capture new savings opportunities
• Act as the first point of escalation for these non‑standard exercises and decide to either resolve or escalated on a case‑by‑case basis
• Advise and support the S4
  
  Hana ERP transition on a limited as‑needed basis
• Ability to travel up to 5%

• Bachelor’s Degree in Business, Supply Chain or related field and 8 years of experience in supply chain or related field; or an advanced degree with 5 years of experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• Experience working with cross‑functional/cross‑business unit teams on high‑visibility projects with strong business acumen
• Experience with the eROC team at Pratt and Whitney. The specifics of this role are such that you will be required to “know what to do based on similar experience”, and eROC is a non‑standard role in GSC to start with
• Ability to understand business processes and identifying and mitigating risk as well as developing change management plans
• Ability to understand bill of materials
• Strong knowledge of SAP including interface functionality

Role type:
Remote. Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process.

The salary range for this role is $107,500 - $204,500 USD. Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent on the specific business unit and whether or not the position is covered by a collective‑bargaining agreement.

Hired applicants may also be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.