VP, Secured Installment Product Manager

Job Description Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class products within the Secured Installment Loan market. As a critical member of the Product organization, the Secured Installment Product Manager will own the customer need while developing and leading the product roadmap to achieve customer, partner, and business objectives. This role requires being the customer, market, and product subject matter expert, using data to identify opportunities, gaining alignment with the organization and key stakeholders, and leading the development of technology-driven, innovative solutions and enhancements.

The ideal candidate is comfortable with ambiguity, thrives in a fast-moving agile environment, collaborates effectively across teams, and acts as an owner by proactively taking initiative.

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

* Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Essential Functions/Responsibilities

• Manage, develop, and drive Synchrony's Secured Installment product; provide visionary leadership and strategic direction for the Secured Installment loan portfolio to meet business growth, profitability, and customer needs

• Own the entire product development lifecycle, from initial ideation, market research and cost/benefit analysis through business requirements gathering, wing-to-wing experience, build and testing.

• Translate customer insights, competitive landscape, and market trends into innovative product features and enhancements that improve customer acquisition, engagement, and retention.

• Define clear product requirements and user stories, collaborating closely with technology and design teams to ensure timely and high-quality delivery.

• Engage with our agile product development processes, working with product technology, user experience designers, engineers, and data scientists to continuously refine the product based on user feedback and data analytics.

• Drive cross-functional collaboration and alignment to ensure features are prioritized effectively against other initiates

• Partner with risk and underwriting teams to embed innovative credit decisioning models and fraud detection technologies within the product framework.

• Collaborate with marketing and sales teams to design go-to-market plans that effectively communicate product benefits and value propositions.

• Liaise closely with Business Development to ensure consumer products are accurately represented in RFP responses, develop compelling business cases aligned with optimal product strategies, and provide guidance to new business implementation teams to ensure successful build and launch of products for new portfolios

• Manage and optimize product performance via KPIs and analytics, making data-driven decisions to enhance product profitability and customer satisfaction.

• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements

• Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.

• Stay abreast of industry developments, competitive landscape, and emerging technologies impacting secured installment lending.

• Act as a key liaison with executive leadership and external partners on product performance, strategy, and competitive positioning.

• Perform special assignments & other duties as required.

Qualifications/Requirements

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of marketing or product experience in the credit card or financial services industries

• Minimum of 6 years marketing or product expertise that includes:

• A proven track record of launching new products or applications with demonstrated business impact

• Ability to influence and coordinate multi-functional teams

• Effective verbal and written communication skills across functions and multiple levels of leadership

• Ability and flexibility to travel for business as required

Desired Qualifications

• Credit card, consumer finance or financial services industry experience

• Experience with in Secured Installment Loan industry; understanding of dealer dynamic in the Outdoor and Powersports Industries.

• Demonstrated ability to manage complex initiatives and projects in a matrixed environment.

• Outstanding…