Senior Customer Success Manager
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-07
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Calendly
Remote/Work from Home
position Listed on 2026-03-07
Job specializations:
-
Business
Business Development, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:- Base salary up to $189,000 USD, depending on location and experience
- Eligibility for a Quarterly Corporate Bonus program and equity awards
- Opportunity for career advancement and growth within a rapidly expanding organization
- Flexible remote work options available
- Supportive and collaborative work environment fostering professional development
- Chance to work with a diverse portfolio of high-value clients and make a significant impact on their success
- Manage a diverse portfolio of high-potential ($40K+ ARR) customers in the Strategic segment
- Identify and navigate complex customer environments to uncover expansion opportunities
- Deliver a white-glove customer experience by proactively identifying risks and opportunities
- Align Calendly’s product offerings with customer business objectives as a strategic partner
- Collaborate cross-functionally with Sales, Product, and Support to elevate customer feedback
- 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment
- Proven track record of managing and growing complex Enterprise accounts
- Proficiency in analyzing customer data to inform proactive engagement strategies
- Familiarity with tools like Salesforce, Gainsight, and other customer success systems
- Strong communication skills with a focus on balancing customer satisfaction and company goals
- Experience in working with multi-team and multi-product usage environments
- Ability to operate autonomously and influence cross-functional decisions
- Background in contributing to team growth and maturity
- Strong business acumen with a strategic mindset
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.
Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Position Requirements
10+ Years
work experience
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