VP, Credit Program Manager

Job Description:

The VP, Credit Program Manager will be responsible for supporting the Credit Product Commercialization leader and providing credit support for the Growth organization product development team. In this role, you will lead the credit requirements/design and coordinate the credit build to drive faster growth and better execution for the platform stakeholders.

This role partners cross-functionally with Product, Credit, Commercial, Digital and Technology teams to translate strategy into executable launch plans and deliver successful roll-outs.

The ideal candidate is analytical, detail-oriented and comfortable working cross-functionally in fast moving environments.

This role reports to the VP, Credit Product Commercialization.

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

• Drive Credit build for the Growth organization

• Act as a bridge between Product, Credit strategy and infrastructure teams

• Structure credit roadmap with the Product development team and platform stakeholders.

• Develop capabilities and features and identify gaps with Credit’s PRISM teams

• Bring in appropriate Credit SME/strategy owners to identify business requirements, write user stories, provide credit support from ideation/incubation to build and launch capabilities

• Collaborate with product managers from the Growth organization to deliver functionality/features across all 5 platforms

• Support the product commercialization plans and set expectations for delivery of new functionalities.

• Partner with key stakeholders such as Credit and Product teams to help identify and prioritize ideas/features.

• Actively engage in PI (program increment) planning as part of the SAFe framework.

• Execute special projects as requested, including gathering/disseminating competitive intelligence, team meeting management.

• Perform other duties and/or special projects as needed

• Bachelor’s degree and 5+ years of progressive work in consumer risk management, credit management or similar role or in lieu of a degree, 8+ years in consumer risk management, credit management or similar role

• 5+ years project management experience, preferred in Agile environment

• 5+ years in credit products including Acquisitions, Account Management, Collections and Authentication

• Minimum of 3 years cross-functional team leadership management experience

• Ability and flexibility to travel for business as required

• Bachelor's degree in Engineering, Business or related field.

• Strong influencing skills in a complex matrix working environment

• Strong Program Management, Project Management and/or Business Analyst experience

• Experience in the banking/credit card industry

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Experience with Agile software development framework, acting in the Product Owner role

• Experience working in a dynamic and matrixed environment

Grade/Level: 12

The salary range for this position is - USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in…