Business Process Manager

This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE.

Relocation is not available for this role.

The Business Process Manager is a strategic leader responsible for designing, implementing, and optimizing end-to-end business processes across all supply chain functions. This role drives operational excellence through systems integration, KPI development, process standardization, and cross-functional collaboration. The Business Process Manager will serve as a key liaison between supply chain operations, IT, finance, and accounting, ensuring scalable, efficient, and cost-effective solutions that support business growth and transformation.

• Lead enterprise-wide process improvement initiatives across business units.
• Design, implement, and manage process and systems enhancements, ensuring alignment with business goals and operational needs.
• Develop and maintain process documentation (SOPs, SWIs, workflows) and training materials to support adoption and compliance.
• Own the full lifecycle of process—from requirements gathering and design to implementation, rollout, training and change management.
• Establish and monitor KPIs to measure process effectiveness, identify improvement opportunities and drive performance across the supply chain.
• Act as a strategic liaison between supply chain, IT, finance and accounting to ensure seamless integration of systems and processes.
• Champion continuous improvement to reduce waste, increase efficiency and enhance service levels.
• Standardize processes across multiple business units to ensure consistency, scalability and compliance.
• Analyze data and trends to inform decision‑making and support strategic initiatives.
• Lead cross‑functional project teams to deliver process and system enhancements on time and within budget.
• Drive a culture of operational excellence by fostering collaboration, accountability and innovation.
• Other duties as assigned

• 5+ years of experience in supply chain, distribution or business process management roles.
• Proven experience with WMS and ERP systems, especially Net Suite and Softeon.
• Strong background in process design, optimisation and change management.
• Demonstrated success in leading cross‑functional initiatives involving IT, finance and operations.
• Experience developing and tracking KPIs and performance metrics.
• Proficiency in project management, with the ability to manage multiple complex initiatives.
• Strong analytical skills and business acumen to translate data into actionable insights.
• Excellent communication, facilitation and stakeholder engagement skills.
• Proficient in Microsoft Office Suite, especially Excel; experience with data‑visualisation tools is a plus.

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.