Vendor Client Relations Manager

Vendor Client Relations Manager support investigative assignments from initiation through completion, including cases with unique program requirements. In this role, the Vendor Client Relations Manager functions as a liaison among clients, providers, and internal partners, ensuring clarity, consistency, and timely progression of all case activities. The Vendor Client Relations Manager acts as a subject matter expert within the team and is a contributor to training, onboarding, and special projects.

Success in this position requires exceptional organizational skills, meticulous attention to detail, strong written and verbal communication abilities, sound judgment, and the capacity to balance multiple priorities in a fast-paced, fully remote environment.

Key Responsibilities:

Case Management & Client Support

• Manage investigative files from assignment through invoice, including coordinating and overseeing providers conducting work on assigned cases to ensure timely completion and adherence to client requirements.
• Review new files, confirm objectives, and request additional information as needed
• Schedule assignments in accordance with client specifications and turnaround times
• Provide timely client updates and acknowledgements in a clear and concise manner
• Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations

• Proof files for accuracy and completeness
• Monitor dashboards, due dates, and hard due files
• Respond promptly to internal and external communications
• Collaborate with providers, clients, and other departments

Quality & Team Support

• Support providers at setup to ensure optimal views and placement
• Assist teammates and provide coverage when necessary
• Participate in meetings, training, and process improvement initiatives

Reporting & Analysis

• Review reports and follow up on pending or delayed files
• Assist the Director with special projects and analysis

Required Qualifications:

• Demonstrated ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills, with the ability to communicate professionally with clients, investigators, and internal teams
• High level of attention to detail and accuracy in documentation, reporting, and billing
• Proven time management and organizational skills, including the ability to prioritize shifting workloads
• Comfortable working independently in a remote environment while contributing effectively to a team
• Ability to handle confidential and sensitive information with discretion and professionalism
• Proficiency with case management systems, databases, and standard office software
• Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications:

• Prior experience in investigations, surveillance operations, insurance claims, or SIU environments
• Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements
• Strong analytical skills with the ability to identify trends, issues, and process improvements
• Experience reviewing or grading investigative reports, or case documentation
• Comfort working in high-volume case environments with competing priorities
• Advanced proficiency in case tracking systems, dashboards, and reporting tools
• Experience collaborating cross-functionally with operations teams

Skills and

Competencies:

• Proven ability to manage multiple cases in a fast-paced environment
• Strong written and verbal communication skills
• Detail-oriented with excellent time management
• Comfortable working independently and collaboratively
• Professional handling of sensitive and confidential information
• Adaptable to evolving workflows and client requirements

Benefits and Perks:

• Medical, Dental and Vision Insurance
• Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
• PTO and Sick Time
• 401K after 90 Days

Physical Requirements:

• Ability to sit for extended periods
• Ability to lift up to 10 lbs if applicable
• Remote:
  Home Office
• Travel Required:
  
  None

About The Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group's eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert…