TPA Governance Manager

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This opportunity is in the Claims TPA Governance department.

Strengthening TPA partnerships and proactively monitoring TPA performance through defined roles and responsibilities, enhanced reporting and funding processes, leading indications, review, collaboration and effective communication.

Role Description:

Are you passionate about ensuring operational excellence in third-party administrator (TPA) relationships? As the TPA Governance Manager, you'll be at the forefront of Safety National's claims oversight, serving as the central point of contact for TPA governance and performance management. You'll take the lead in managing TPA contracts, compliance, and audits, ensuring they meet both internal standards and regulatory requirements. In this role, you'll partner across departments to monitor performance dashboards, resolve escalated issues, and enhance data integrity.

You'll lead structured onboarding and offboarding efforts, conduct strategic performance reviews, and facilitate communication between internal and external stakeholders. With your strong analytical mindset, communication skills, and relationship-building abilities, you'll play a vital role in upholding the service and integrity standards our clients expect.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Risk Management, Finance, or a related field

Required Qualifications:

• 5 or more years of experience in TPA governance, vendor oversight, claims operations, or risk/compliance management
• Experience in regulatory compliance, contract management, and claims auditing
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Workers' compensation claims adjusting experience with an insurance carrier or third-party administrator
• Advanced degrees or certifications (e.g., ARM, CPCU, PMP) are a plus
• Strong proficiency with analytics and reporting tools such as Excel and Power BI
• Excellent communication, relationship management, and negotiation skills
• Demonstrated ability to lead performance reviews and support continuous process improvement
• Self-starter with the ability to work independently in a hybrid environment

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution.

We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is…