Vendor Relationship Manager; Account​/Customer Success Manager

Fosway Group is Europe’s #1 HR Industry Analyst focused on Next Gen HR, Talent and Learning.

Founded in 1996, we are known for our unique European research, our independence and our integrity. For over 20 years, we have been analysing the realities of the market and providing insights on the future of HR, Talent and Learning. Fosway analysts work extensively with our corporate clients to understand the inside story of the challenges they are facing, and their real experiences with next-gen strategies, systems and suppliers.

Our independent vendor analysis also provides a vital resource when making decisions on innovation and technology.

The Vendor Relationship Manager has commercial and operational responsibility for Fosway’s research and services with the Vendor community, including core research, delivery of the Fosway Vendor Programme (FVP) and added value services.

Working closely with the Service Delivery and Research Operations Managers, you will be the primary interface for all FVP activities and ensure that their requirements are understood and delivered in line with expectations. In addition, you will link in with our analyst community to ensure we are maximising on additional value-added opportunities, and develop relationships within the wider vendor marketplace.

This is a home-based role, based UK.

Basic salary range is £50-£60k per annum. As this is not a sales role, there is no additional OTE.

• Primary relationship manager for vendors
• Managing the vendors’ participation in core engagement and service credit activities
• Onboarding of new vendors
• Follow vendor management processes and ensure all supporting documents are maintained and updated in a timely manner
• Ensuring all vendor credits are booked and utilised within the annual contract period
• Updating and maintaining an accurate contact record system and management reports
• Working closely with the Services Delivery Manager to ensure all core engagement and credit-based activities are delivered on time, and to quality
• Working closely with the Research Operations Manager to ensure effective engagement with vendors in Fosway’s research activities
• Defining and operationally supporting the vendor relationship management process, working alongside the operations and analysts teams
• Driving success, engagement scores, and feedback through exemplary account management
• Working with the Head of Operations to develop Fosway’s overall market presence and vendor strategy
• Build Fosway’s vendor market influence and engagement
• Attending industry conferences and events to support vendor engagement and identify potential opportunities
• Representing Fosway’s values and integrity when dealing with all parties

• Commercial responsibility to deliver year-on-year growth for assigned vendors by developing deep and knowledgeable relationships, maintaining vendor plans, and identifying opportunities for growth and new Fosway services.
• Building and managing Fosway’s vendor services, outputs and revenue streams
• Timely management and delivery of annual FVP renewals and associated contractual paperwork
• Identifying and developing opportunities for chargeable added value services to vendors, especially to those on the FVP

• Significant experience (minimum 5 years) and understanding of the HR, Talent and Learning technology markets and suppliers
• Experience of working with vendor organisations in a marketing or business development role, and a demonstrable track record of delivering account growth
• Extensive HR, Talent and Learning market authority, with established corporate and vendor relationships
• Experience in developing and maintaining effective senior management level relationship
• Experience of working within an Analyst organisation would be an advantage, but is not essential
• Excellent understanding of relationship management principles
• Strong communication and influencing skills when working with vendors and colleagues to ensure a cohesive & collaborative approach to the successful delivery of all projects
• Ability to set and manage priorities, work to strict deadlines and work effectively under pressure
• Highly organised with a demonstrable attention to detail
• Self-motivated, results-oriented, growth-focused
• Excellent written and oral skills, and the ability to effectively communicate with vendors at all levels