Program Manager, Business Operations

Employer Industry: Real Estate Technology

• Salary up to $145,100 annually, based on location and experience
• Eligibility for equity awards, enhancing overall compensation
• Fully remote position, allowing flexibility in work location
• Opportunity to drive impactful program initiatives that enhance partner experience and operational efficiency
• Work with a recognized leader in the real estate industry, fostering innovation and growth
• Be part of a company committed to creating an inclusive and engaging culture

• Drive impactful program initiatives that enhance partner experience and operational efficiency
• Lead cross-functional projects by coordinating stakeholders and managing timelines
• Analyze operational data and partner feedback to identify opportunities for program enhancements
• Manage and resolve partner escalations related to post-pay programs, ensuring compliance with SLAs and policies
• Collaborate with various departments to align processes, policies, and tools for business integration

• 4+ years of experience in operations, program management, customer support, consulting, or related roles
• Proven ability to own and execute program initiatives, manage timelines, and drive measurable improvements
• Strong operational judgment with experience in resolving complex, revenue-impacting issues
• Effective communicator and cross-functional partner, comfortable engaging with customers or partners
• Proficient with business and operational tools such as Google Workspace, Salesforce, Jira, and Excel

• Experience with AI or a growth mindset toward emerging technologies
• Background in supporting enterprise partners and strategic programs
• Strong organizational skills and self-sufficiency in managing tasks
• Ability to draft clear partner-facing communications and internal briefs
• Familiarity with CRM systems and operational tools

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