Program Lead - Client Services Engagement

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

As the Employee Engagement Program Lead, you’ll play a pivotal role in shaping a culture of connection, inclusion, and collaboration across Client Services teams. In this role, you will:

• Execute Engagement Strategies:
  Deliver impactful programs and initiatives—from global recognition efforts to onsite activities and volunteerism that bring our engagement vision to life.
• Champion Culture:
  Serve as a culture ambassador, promoting belonging and engagement aligned with Client Services priorities.
• Collaborate Broadly:
  Partner with leaders, councils, and cross‑functional teams to amplify engagement and inclusion efforts across the organization.
• Listen & Improve:
  Gather employee feedback, analyze engagement metrics, and recommend enhancements to continuously elevate programs.
• Communicate Effectively:
  Craft clear, compelling communications and executive‑level presentations that inspire participation and inform leadership.
• Influence & Align:
  Build strong relationships in a matrixed environment, influence without authority, and maintain regular touchpoints with council leads and workstream owners to track commitments and deliverables.
• Ensure Quality & Compliance:
  Maintain risk controls, standardize tools, and deliver programs with precision and integrity.
• Join a team where inclusion, growth, and impact come to life.
• A team committed to being an inclusive workplace, where diverse perspectives are valued and collaboration is core to how we work.
• A culture that attracts and develops exceptional talent through learning, mentorship, and growth opportunities.
• Programs that support teammate wellness—physical, emotional, and financial.
• Recognition and rewards that celebrate contributions and impact.
• Service and volunteerism that make a positive impact in the communities we serve.

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders.
• Identifies key requirements for cross‑functional teams and external vendors to perform in alignment with the program objectives.
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution.
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

• 2+ years of experience delivering engagement programs or project management.
• 2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team.
• Experience in developing and executing marketing campaigns, socializing business initiatives, and driving strategies that enhance the…