Inside Sales Manager, Commercial

ABOUT US

NCS has been providing product-based IT solutions to Federal and military customers since our inception in 1996. These solutions center on a wide range of hardware from end user devices to rugged mobile computers for field operations, and networking, compute, and storage equipment for integration into military platforms. Over the years, NCS built up a substantial integration, manufacturing, quality, and logistics infrastructure.

At the same time, we also developed and refined robust business practices to compete effectively in the markets that we focus on; e.g., Federal civilian agencies, all three branches of the military, and the System Integrator community serving them. In October 2023, NCS moved into a state-of-the-art 108,000 square foot facility in Innovation Park @ Prince William, Manassas, Virginia. This facility magnifies the strengths that we have gathered over the years to position us well for future growth and diversification which have been defined in our Go-To Market strategy.

This strategy centers on IT product-based services formulated into a number of solutions targeted at different addressable markets and charts our development trajectory for the next five years.

This position will have the responsibility to own and manage the full inside sales cycle for assigned commercial accounts (including private companies doing business as prime or subcontractor to the U.S. government) from quote development, to order capture, to order execution, to customer follow-up, etc. The ISM will serve as the primary point of contact with the customer to maintain ownership of pipeline management, forecasting, and sales activity tracking.

He/she will ensure pricing accuracy, margin discipline and adherence to company policies and commercial contract requirements. Collaborate closely with operations, technical resources and leadership to support deal execution and customer satisfaction.

• Develop a deep understanding of NCS' products, services, capabilities, resources, value propositions, and market positioning across commercial and federal channels.
• Coordinate with outside counterparts to work on sales leads and turn them into prospects.
• Understand customers' requirements and consult with Product Management, Engineering, Operations, and Logistics to develop appropriate solutions.
• Evaluate Requests for Quotes (RFQs) and make recommendations for bid/no-bid decisions based on customers' requirements versus NCS' capabilities, resources, and product and service offerings.
• Prepare competitive and compliant quotes and proposals by working with OEMs, distributors, and internal NCS teams to develop solutions and responses accordingly.
• Monitor customers order status and responses to NCS RFQ submission.
• Maintain frequent and regular communication with customers and provide them with post-sale support (order processing, delivery tracking, issue resolution).
• Coordinate with Product Management, Engineering, Operations, and Logistics to ensure smooth customer experience from pre- to post-sales.
• Assist colleagues and engage with vendors as necessary in the escalation of the planning, scheduling, tracking, and timely delivery of customers' orders.
• Provide feedback to management and/or colleagues on customer requirements or issues.
• Maintain accurate and up-to-date customers' records, forecasts, and sales metrics.
• Must be prepared to handle stressful and demanding situations and willing to work additional hours during high volume periods of business, especially at the end of each calendar quarter.
• Maintain Work-In-Office and Work-from-Home schedules as required.

• 3-5 years of experience with Inside Sales management.
• Prior experience in Program or Project Management is desired, but not required.
• Bachelor's degree, ideally in an applicable technical field (Engineering, Science).
• Detail-oriented with disciplined time management, organization, and follow-through on customer engagements.
• Comfortable working in a fast-paced environment with multiple priorities.
• Demonstratable problem-solving and negotiation skills to manage customer expectations and drive deal closure.
• Excellent written and verbal communication skills with strong interpersonal and presentation abilities.
• Outgoing and comfortable in both business and social setting but at the same time able to sustain concentration of attention to achieve specific goals and objectives.
• Professional demeanor in appearance and conduct.
• Self-starter, entrepreneurial, well-motivated, disciplined, reliable, and able to work independently and self-sufficiently to help close sale opportunities.
• Communicative with both customers and colleagues to advance common goals.
• Dependable and willing to take ownership of matters through successful completion.
• Able to think creatively and willing examine/question past practices before applying them to solve current problems/issues.
• Able to "connect the dots" between events and matters that may appear unrelated or…