Sr Innovation & Process Analyst

Sr Innovation & Process Analyst

This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL areas.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

The Senior Innovation & Process Analyst drives operational improvements and data and supports the implementation of innovative, cross-functional solutions that deliver measurable value. The ideal candidate will combine strong analytical skills and technical acumen with a collaborative mindset to support initiatives that enhance operational performance and drive innovation across D&H.

Responsibilities
Operational Improvement Support

• Build data driven business cases for new initiatives that harmonize processes in preparation for NOVA, including ROI calculations, risk assessments, and resource needs.

• Bridge gaps between Operations and IT, translating business strategy into technical requirements.

• Dive accountably and provide context around impact to process operations, master data, integrations, and/or CX.

• Manage related project dependencies, approved scope and escalating issues and delays to appropriate stakeholders

• Perform post-implementation reviews and capture KPIs to assess solution effectiveness, user adoption, and ROI.

• Facilitate operational enablement and UAT of vendor/partner onboarding
Master Data Governance & Data Integrity

• Support the creation and implementation of a data governance policy guiding the end-to-end lifecycle of material, customer, and vendor master

• Align data policy to enable seamless quote to invoice activities in alignment with sales needs, customer financial and regulatory needs and requirements.

• Conduct periodic reviews of data to ensure governance policy adherence and intersystem function and reporting needs

• Work with Business Intelligence team to ensure data points enable required operational and transactional reporting

Commerce and Data Tool Support

• Standardize best practices around commerce automation & data enablement tools

• Work with Sales Teams to support onboarding of new customers and vendor requests

• Define rules configuration and exception handling needs and requirements

• Development required reporting and monitoring to ensure tools scale and deliver savings.

• Analyze data and build dashboards to support business defined KPIs and to identify automation

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Business Analysis, Information Technology, Master Data Management, Enterprise reporting, or related field.

• 5+ years of experience in process improvement, business analysis, or project management.

• Experience with IT distribution, logistics, supply chain and/or e-commerce key processes, challenges, and industry best practices.

• Proficient with Microsoft Office suite (Word, Excel, PowerPoint)

• Experience with process mapping, project management, and/or data visualization tools.

• Working knowledge of integration technologies/methods such as APIs, EDIs, XML, and/or middleware

• Working knowledge of ERP, CRM, and/or ITMS systems (SAP knowledge preferred)

• Knowledge of commerce automation, data enablement, and/or workflow tools preferred, such as Conexiom, Spex Access, Channelscaler, Glasswing, etc.

• Understanding of Lean Six Sigma principles and methodology.

EOE