Sales Support Specialist; Remote, Fulltime

Position: Sales Support Specialist (Remote, Fulltime)
We are seeking a highly organized, execution-focused Sales Support Specialist to strengthen our sales execution infrastructure and support continued growth across professional, retail, distributor, and direct-to-consumer channels.

This role reports directly to sales leadership and plays a critical part in improving pipeline hygiene, order cadence tracking, distributor coordination, onboarding execution, and overall sales administration. It is a foundational hire intended to build the operational backbone of the sales organization and enable future team expansion.

Key Responsibilities

Sales Execution & Pipeline Support

• Maintain accurate and organized sales pipeline tracking across multiple channels.

• Improve pipeline visibility and ensure timely follow-up on active accounts and opportunities.

• Support overall sales coordination and execution to ensure smooth operations.

• Track customer activity and monitor deal progress, keeping leadership informed of key movements.

Order Management & Account Coordination

• Track order cadence, reorder cycles, and account activity across assigned territories and channels.

• Coordinate order follow-ups with distributors, retailers, and partners.

• Help prevent delays, errors, or missed opportunities through proactive tracking and communication.

• Ensure operational continuity from order placement through fulfillment.

Distributor & Account Support

• Serve as a coordination point for distributor and key account communication.

• Manage day-to-day distributor communications related to orders, cadences, and follow-ups.

• Support relationship continuity through organized account management and documentation.

• Assist with managing reorder cadence and tracking distributor performance metrics where applicable.

Onboarding & Sales Administration

• Coordinate onboarding materials, pricing sheets, and account setup documentation for new customers.

• Support preparation of sales materials including presentations, one-pagers, tracking sheets, and account documentation.

• Assist with reporting, documentation, and internal sales operations workflows.

• Ensure all onboarding and administrative tasks are completed accurately and on time.

Reporting & Operational Improvements

• Maintain and improve tracking tools, Excel reports, and operational workflows.

• Identify opportunities to improve efficiency, tracking accuracy, and execution processes.

• Help build scalable sales infrastructure to support future growth.

• Provide regular, structured updates to sales leadership on key metrics and action items.

Meeting & Communication Support

• Take structured meeting notes and distribute clear recaps.

• Track action items, owners, and deadlines, and ensure follow-through.

• Support sales leadership with ad hoc administrative and coordination needs.

Required Qualifications

• 3-5+ years of experience in sales support, sales coordination, account administration, or similar operational sales role.

• Proven experience supporting multiple accounts across different channels (e.g., distributor, retail, DTC, online).

• Strong Excel and reporting skills, including comfort working with tracking sheets and basic reporting.

• Demonstrated ability to own tasks end-to-end and follow through to completion.

• Clear examples of improving order tracking, pipeline visibility, or sales execution processes.

• Exceptional organization skills and strong attention to detail.

• Excellent written and verbal communication skills.

• Ability to work independently and proactively in a remote, fast-moving environment.

Preferred Experience

Highly desirable, but not required:

• Experience in beauty, grooming, consumer packaged goods (CPG), or professional distribution environments.

• Distributor coordination and reorder cadence management.

• Supporting multi-channel sales environments (retail, distributor, DTC, or major e-commerce marketplaces).

• Building or improving sales tracking tools or reporting systems.

• Coordinating onboarding documentation, pricing sheets, and sales materials.

• Demonstrated impact improving operational efficiency and reducing execution errors or delays.

Tools & Work Environment

• Fully remote role (U.S.

-based).

• Standard business…