Event and Commercial Operations Associate

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival‑led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we’re shaping the next generation of business festivals.

This role is based in our 605 Third Avenue office.

This Event and Commercial Operations Associates role will sit within the operations team to support the operational delivery and execution of sponsor and exhibitor contracts of the Finovate and Fintech America shows. You will be in a core support role both in the lead‑up to and during the on‑site delivery of the shows.

• Support on the successful delivery of sponsor ships and execution of the exhibit floor taking on specific projects to see through from planning to onsite.
• Manage branded assets list including collating requirements, placing orders, overseeing deliveries.
• Manage the relationship with the logistics supplier and oversee show shipments.
• Manage the on‑site temporary staffing for the events, including collating team requirements, managing the schedule, compiling briefing packs, and leading training and delivery onsite.
• Support on other core deliverables of the shows such as, but not limited to, signage and catering.
• Maintain and manage the assist inbox alongside the Customer Success team.
• Ensure admin tasks are completed efficiently and accurately including but not limited to maintaining the supplier database, the exhibitor manual and the production of on‑site documentation, FAQs, and on‑site welcome packs.
• Set up and run the on‑site organizers’ office.
• Ad hoc duties, e.g., minute‑taking for weekly team meetings, radios/mobile phone ordering.
• Ensure delivery of exceptional white glove service to clients and the ability to pivot to find solutions that align with overall business objectives and client expectations to ensure successful project outcomes.
• Support the global teams on other Fintech shows and products in the run up and on site.

• Ability to work in a high‑performing, fast paced environment
• Works well within a team
• Self‑motivated, accountable and sets own goals
• Efficient, pragmatic and detail oriented
• Superior organisation and prioritisation skills
• Good communications skills and great customer service
• Patient, calm and composed under pressure
• Flexible, open‑minded and adaptable
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will be required, as necessary
• Professional Fluency in Spanish, preferred

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on Linked In Learning. When it’s time…