Customer Success Director

Employer Industry: IT Services and Consulting

• Salary up to $210K base plus variable bonus
• Eligible for comprehensive company benefits including medical, dental, and vision insurance
• Opportunity for career advancement and growth within a global leader in IT services
• Flexible remote work environment
• Engage in meaningful client relationships and influence strategic outcomes
• Join a diverse and inclusive workplace that values innovation and technical excellence

• Lead a cross‑functional team to achieve client success objectives and revenue targets
• Drive upselling and cross‑selling of services to enhance client relationships and retention
• Mentor and develop Client Success Management professionals to improve team performance
• Develop and execute client contract strategies aligned with overall business objectives
• Maintain strong relationships with key strategic clients to understand and address their needs

• Bachelor's degree or equivalent in business management or a related field
• Significant experience in a Technical Services, Managed Services, or Outsourcing environment
• Proven leadership experience in a senior managerial role within a large‑scale IT services environment
• Strong understanding of financial statements and metrics, including revenue and expense control
• Excellent communication, organizational, and relationship management skills

• Experience with infrastructure technology and OEM partners such as Cisco, Palo Alto, and Dell
• Familiarity with ITIL practices and service operations
• Proven ability to work in a global matrixed environment with cross‑functional teams

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