Business Planner, Program Services

What we offer

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job also offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Manager, Tenancy Management Centralized Services, the Business Planner is responsible for supporting the division's strategic, operational and business planning processes by developing business plans, policies, procedures and standards using industry best practices. The incumbent will measure and analyze performance and empirical data for the Program Services team and ensure that the systems, practices and programs are achieving desired impact in TCHC communities and are aligned with values, policies, and corporate strategic plans.

• Support the Division’s strategic planning processes
• Co-ordinate, documents and assist Divisional teams with the alignment of their work with that of other corporate divisions
• Co-ordinate and support the production of strategic plans
• Provide strategic planning expertise to Divisional Leadership Team
• Support Divisional teams by reviewing, assessing, developing and evaluating business processes and systems, as well as documenting and managing database requirements for the Division
• Develop reports, papers, briefing notes, and presentations for internal/external stakeholders, including TCH executives and the Board of Directors
• Provide project management expertise to others and leads projects
• Use project management software
• Provide work direction to other management/exempt staff on a project by project basis

• Support the Division’s annual business planning process, including the development of operational plans, budgets, performance measures
• Facilitate policy/procedure development ensuring input from appropriate stakeholders (e.g., residents, staff, management, other)
• Plan, co-ordinate and monitor the implementation of policies, protocols and procedures for the Division including facilitating change discussions
• Provide policy and business process expertise to Divisional Leadership Team

• Conduct research and prepare papers/reports on emerging issues and other topics as assigned, including environmental scan research
• Consult and collaborate with other business units as appropriate to align strategic outcomes
• In consultation with staff, develop standards and best practices
• Develop evaluation frameworks to support Division outcomes
• Conduct reviews of specific process and practices recommending solutions to achieve Division outcomes and targets
• Develop data models and uses complex analytical tools, as required
• Develop and manage tracking systems for the Division to monitor progress and evaluate outcomes
• Review and analyze performance measurement results and progress updates on divisional work plan, and develop recommendations to improve business processes
• Make recommendations to improve performance measures and reporting, as appropriate

• University…