Sales Manager; US Market

Crystalia Glass LLC is a U.S.

-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.

The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.

We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.

This is a hands‑on leadership role requiring strong operational involvement. The Head of Sales will own sales performance end‑to‑end, including CRM operations, inbound lead management, call quality, analytics, and team development.

• Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
• Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
• Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.

• Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
• Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.

• Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
• Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.

• Own call quality and communication standards, with calls as the primary channel for US-based clients.
• Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.

• Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
• Design and execute data-backed initiatives to improve conversion and overall sales performance.

• Proactively identify and solve problems, taking full ownership even with limited resources.
• Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

• Deep, hands‑on CRM expertise (daily use, reporting, pipeline management, hygiene control).
• Experience leading inbound sales teams (B2C/B2B).
• Proven management of 5–10 Sales Representatives.
• Intensive in‑house team development and coaching.
• Strong ability to train teams in KPI-driven CRM usage.
• Experience in high‑volume, call‑based sales environments.
• Strong analytical skills and data‑driven decision‑making.
• Ability to assess and improve negotiation performance.
• High involvement in day‑to‑day sales operations.
• Strong English proficiency (US client experience preferred).

• Track record of increasing B2C/B2B conversion rates.
• Experience with AI tools and structured sales playbooks.
• Cross‑functional collaboration experience.
• CRM optimisation experience.
• Sales process and pipeline improvement expertise.

• Job Type: Full-time, Remotely - 8.30 AM - 5 PM EST (NY time zone).
• B2B contract.
• Pay: Fixed Salary and bonuses on goals performed.
• Joining a highly professional and dynamic team.
• Exciting experience working with prestigious clients in the US market.