Account Manager

3. Account Manager# Account Manager
** Guide Star Eldercare
** Kansas City, KS Start Date
03/02/2026

We’re looking for an Account Manager (Client Care Coordinator) who would enjoy working for a company that makes a difference in the geriatric population’s lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention and growth of existing accounts, and sales.

The Account Manager (Client Care Coordinator) position is a remote position that includes a combination of field days and home office days.

Job Functions & Responsibilities
* Retention and growth of existing facilities:
Sustains rapport with key accounts by making periodic visits – exploring specific needs; anticipating new opportunities.
* Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
* Identifies sales opportunities by identifying customer needs; identifying new patients in need, forecasting projected business; establishing targeted market share.
* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Protects organization's value by keeping information confidential

* Qualifications:

* Associate’s or Bachelor’s degree preferred
* 3-5 Years previous applicable experience
* Preferred prior work experience within post-acute care, senior living communities, and sales

Additional Qualifications:

* Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
* Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
* Customer service - responds promptly to requests for assistance and strives to continually improve service.
* Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
* Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
* Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
* Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
* Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
* Teamwork - Able to work in team environment.
* Communication - Strong written and verbal communication skills.
* Education of Guide Star Eldercare’s mission & services to our customers.
* Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff.
* Daily Travel with potential for overnight stays
#J-18808-Ljbffr