Project Coordinator, Customer Experience

Project Coordinator, Customer Experience Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer.

We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Project Coordinator to support planning and implementation of processes that are inspirational, support business optimization and provide service to our Customer Delight Center associates.

• Live Our Vision, Values and Beliefs
• Promote and support efficient and cost-effective operations in our Customer Delight Centers
• Provide a high level of service to our Delight associates to support their operational needs
• Collaborate with internal teams and third-party vendors to identify, recommend and implement process improvements
• Maintain a budget and handle invoices from multiple vendors

• 1+ years of experience in a customer service field
• Ability to work independently and prioritize multiple objectives in a rapidly changing environment
• Strong oral, written, presentation and interpersonal communication skills
• Analytical and problem-solving skills, with an emphasis on process improvement
• Organizational and time management skills with the ability to manage deadlines
• Creative problem solving and innovative approaches to Gallery needs
• Passion for improving business operations
• Experience with MS Office Suite, Google Forms/Docs

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

• Job Identification 39201
• Job Category Call Center
• Posting Date 02/08/2026, 02:38 AM
• Job Schedule Full time
• Locations CSC Home Office
• Replacement's Termination Date 02/09/2026