Strategic Account Manager

Summary

As a Strategic Account Manager, you will be responsible for driving growth, strengthening partnerships, and delivering exceptional value across national accounts with a primary focus on our key partner, Caterpillar. This role requires a hands‑on, relationship‑driven sales professional who can navigate complex organizations, understand customer pain points, and align solutions that make a measurable difference in their operations.

You will serve as a trusted liaison between our company and high-profile customers and represent the full solution offering. Your success will be measured not only by revenue growth but by your ability to cultivate long‑term partnerships, meet key performance metrics, and execute customer strategy.

Grow Existing Customers

• Build and expand relationships within existing national accounts, engaging with multiple stakeholders to understand their operations, challenges, and strategic goals.
• Identify new opportunities within established customers to drive additional revenue growth.
• Leverage insights from internal KPIs, dashboards, and performance programs to identify areas of improvement and ensure customer success.
• Act as the key liaison between the customer and internal teams, ensuring needs and pain points are clearly communicated and addressed.

Execute Customer Strategy

• Create customer growth and performance‑based strategies that gain buy‑in from the customer on both process and outcomes.
• Lead cross‑functional teams across multiple plants to achieve goals and milestones, providing industry‑leading support to our customers.

Gain New Customers

• Prospect and develop new strategic account partnerships.
• Build credibility quickly through thoughtful discovery, business acumen, and an understanding of the heavy, off‑road industrial industry.
• Collaborate with internal teams to develop tailored proposals and solutions that meet customer needs and create long‑term value.

Retain & Strengthen Relationships

• Ensure exceptional customer satisfaction by delivering consistent, responsive service and follow‑up.
• Anticipate potential challenges and proactively resolve issues before they escalated.
• Deepen partnerships through regular engagement, business reviews, and ongoing communication of performance outcomes and innovation opportunities.

• Strategic Thinking:
  Strong problem‑solving abilities, able to ask the right questions and lead consultative discussions.
• Strong Cross‑Functional Collaborator:
  Comfortable working with operations, engineering, marketing, and executive teams to deliver holistic solutions.
• Self‑Motivated & Self‑Starter:
  Able to work independently without micromanagement, driven, and well organized.
• Exemplify and Embrace Crenlo's Values & Guiding Principles.
• Ability to Travel:
  Expect to travel up to 50% of the time.
• Excellent communication, presentation, and negotiation skills.

• Sales volume and revenue growth across assigned accounts.
• Customer retention and satisfaction scores.
• CRM activity and pipeline development (Salesforce usage required).

• Work Hours/Status:
  Full‑Time, 40+ hours per week, Monday‑Friday.
• Travel Requirements: up to 50% Travel Required.
• Environment:
  Remote office environment.
• Physical Requirements:
  
  Ability to perform within a typical office setting, with long periods of concentration and computer screen work, phone work, and utilizing typical office tools and equipment.
• Maintains up‑to‑date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities.

This position description is not intended to be an exhaustive list of all duties, responsibilities, and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Crenlo offers a competitive benefits package, including medical,…