Operations Analyst

Accerta Claim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

Operations Analyst

Full-time, Permanent, Hybrid

The Operations Analyst serves as a key driver of operational efficiency within Accerta.

This role is responsible for optimizing day-to-day processes related to program administration, ensuring seamless operations, and enhancing overall effectiveness across all programs supported by Accerta. Responsibilities include overseeing client registration, managing eligibility for clients and service providers, executing and maintaining funding agreements, and managing the full life cycle of funding, including reconciliation for core clinical services.

The Operations Analyst will identify bottlenecks, analyze data and key performance indicators (KPIs), and implement process improvements to promote continuous enhancement of operational processes across all Accerta programs.

Data Analysis
:
Operations Analysts will leverage data analysis techniques to extract insights from large datasets, uncover trends, and identify opportunities for process optimization.

Process Evaluation
:
Operations Analysts will critically evaluate existing operational processes, identify inefficiencies, and propose and implement improvements to enhance productivity and reduce costs.

Risk Management
:
Operations Analysts will actively monitor operational risks, ensure compliance with regulatory and contractual requirements, and implement controls to mitigate potential risks.

Performance Monitoring
:
Operations Analysts will track and analyze key performance indicators (KPIs) to measure operational performance, identify areas for improvement, and ensure targets are met.

• Degree in Analytics, Business Administration, or Finance preferred.
• 3-5 years of experience in an analytical or operational analyst role.
• Proficiency in data analysis tools and techniques such as Excel, Power BI, SQL, or statistical software.
• Proficiency with Microsoft Office Products (Word, Excel, and Outlook)
• Strong problem-solving and analytical skills with the ability to clearly communicate and share solutions.
• Strong organizational and multitasking skills with the ability to prioritize and meet tough deadlines.
• Knowledge of Process Mapping Techniques.
• Project Management Professional certification (PMP) is an asset.
• Lean Six Sigma or other process improvement certification or knowledge is a plus

$75,000 to $85,000

Up to 10% of annual salary

• Group Benefits
  :
  Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan
  :
  Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs
  :
  Opportunities to increase your earnings.
• Growth Opportunities
  : in a company that promotes from within.
• Volunteering
  :
  Time off to volunteer within our community
• Hybrid Work Environment
  : working environment with a laptop and two monitors.
• Home Office Stipend
  : A one-time payment of $750 included in the employee’s first paycheck.
• Mental Health Support
  :
  Access to Mental Health on Demand for employees…