Customer Success Manager

About Good Time

Good Time is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t—automating every type of interview, from multi‑day panels across time zones to high‑volume hiring events, with unmatched speed and precision.

Our culture is built on three pillars: autonomy, accountability, and collaboration. As a teammate at Good Time, you will rely on and embody these traits, own your role, and balance autonomy with company alignment.

• Win as a team
• Challenge the status quo
• Can make a path forward even in ambiguous situations
• Are humble, able to admit mistakes and fail fast
• Have a bias for action and move quickly
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact

We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid‑Market customers to support their recruiting operations. It is your job to make it easy for customers to love Good Time! You will make our customers feel heard and taken care of.

Our ideal candidate is an expert at standing up success plans; designing and delivering E /QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.

Good Time CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customers’ processes and challenges in order to influence their workflows.

10%

• Build strong executive‑level relationships to increase product adoption and customer sentiment, as well as drive retention
• Analyze customer product usage data to recommend features, settings, or modules that will enhance the customer experience
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the Good Time product suite (technical and workflow) and TA industry to identify new opportunities
• Work cross‑functionally to deliver an incredible customer experience

• 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• 3+ years of experience conducting QBRs
• Superior communication, presentation, and interpersonal skills
• Self‑motivated individual that thrives in a dynamic, fast‑paced, small team environment that is capable and willing to wear multiple hats
• Someone who finds solutions to problems without being given all the answers
• Ability to effectively partner cross‑functionally with engineering, product, sales, marketing, etc.
• Recruiting, ATS and/or HR Technology experience a bonus
• Bachelor’s degree or equivalent experience

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to "check" every box here. If you believe in the vision and values at Good Time, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.

• Remote first culture
• Health, Dental, and Short‑term Disability plans, with generous employer contribution
• Flexible time off
• 8‑week parental leave (including adoption placement)
• $500 home office reimbursement
• Up to $500 towards self‑selected learning and development
• Pre‑IPO Stock Options

Fully Remote - United States or Canada preferred

Please note:

No 3rd Party Agency/Recruiters will be considered.