Customer Service Specialist

Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one that the people of Tessenderlo Kerley find rewarding, empowering and meaningful.

If you want the work you do to make a positive impact on the world in which we live, and work alongside innovative, quality-focused people of vision, Tessenderlo Kerleyis the right place for you.

Job Description

Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order process.

This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success.

Please Note:
This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week.

Why Join Us?

📦
Make a Real Difference
– Support vital order management, delivery performance and product accuracy across our customer base.

🔗
Be the Bridge
– Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.

🧠
Sharpen Your Expertise
– Gain hands‑on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.

🚀
Grow Your Career
– Be part of a team that values cross‑training, continuous improvement and internal mobility.

What You’ll Do:

• ✅ Manage customer orders via phone, email and fax using Microsoft Products & SAP.
• ✅ Maintain and invoice orders post‑shipment, process pricing changes and update customer master data.
• ✅ Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
• ✅ Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.
• ✅ Support month‑end close and related reporting or administrative tasks in collaboration with Shared Services.
• ✅ Participate in cross‑training and continuous improvement of department systems and processes.
• ✅ Assist with training and onboarding of new team members as needed.
• ✅ Maintain professionalism in a fast‑paced office environment with occasional extended hours or weekend work.

What You’ll Bring

• ✔ 3-5 years of customer service experience (order management or related field preferred).
• ✔ Associate degree or higher preferred (or equivalent experience).
• ✔ Familiarity with SAP is a big plus.
• ✔ High attention to detail.
• ✔ Understanding of supply chain or logistics operations is beneficial.
• ✔ Excellent communication, adaptability and problem‑solving abilities.
• ✔ Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus.

• Medical-Dental-Vision-Prescription (Low employee premiums!)
• 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
• 401(k) company retirement contribution at year-end, equal to 4% of annual base salary
• Short-term incentive awards based on measured performance criteria
• Life Insurance (2x annual base salary)
• Paid vacation andsick time, and
  10 paid holidays per year
• Tuition Reimbursement:
  Up to $5,000 per calendar year (non-taxable)
• Adoption Assistance:
  
  Up to $7,500 in reimbursement assistance
• Paid maternity and parental time off
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program for you and your dependents
• Long-Term Disability insurance
• Company referral program

Tessenderlo Kerley is part of Tessenderlo Group, an industrial group that focuses on agriculture, valorizing bio-residuals, machinery, mechanical engineering, electronics, energy, and providing industrial solutions with a focus on water. With its headquarters in Belgium, the group is…