Bookings & Account Manager

Bookings & Account Manager

We are seeking a commercially driven and highly organised Bookings & Account Manager to join a growing UK-based cleaning and facilities business specialising in tenancy and construction cleaning services.

In this pivotal role, you will act as the commercial heartbeat of the department — bridging the gap between clients and operational teams. While cleaning crews deliver excellence on-site, you will ensure every client interaction is seamless, professional, and relationship-focused.

This is not a high-volume cold-calling role. Instead, it centres on nurturing existing relationships, converting inbound enquiries, identifying upselling opportunities, and optimising booking schedules to maximise growth and client satisfaction. If you thrive in a client-facing, detail-oriented environment and enjoy combining sales strategy with operational coordination, this role offers long-term growth within a forward-thinking UK business.

• Act as the dedicated point of contact for a portfolio of letting agents, property developers, and landlords.
• Build long-term partnerships, ensuring the company is the first choice for all tenancy and construction cleaning requirements.
• Proactively identify and introduce additional services such as carpet cleaning, oven valeting, and specialist construction treatments.
• Conduct regular client “health check” calls and quarterly reviews to maintain satisfaction and forecast upcoming work pipelines.
• Maintain accurate, up-to-date CRM records to ensure a personalised and seamless client experience.

• Manage shared inboxes and automated booking systems, responding to enquiries promptly and professionally.
• Convert inbound enquiries into confirmed bookings through consultative sales techniques.
• Coordinate diaries to ensure efficient scheduling and optimal resource allocation.
• Liaise closely with operations teams to ensure smooth project delivery and high service standards.
• Monitor booking trends and identify opportunities to increase revenue and efficiency.

• Ensure all client requirements are accurately captured and communicated to cleaning teams.
• Follow up post-service to gather feedback and encourage repeat business.
• Support the Managing Director with reporting, forecasting, and commercial insights.

• Minimum 2 years’ experience in account management, bookings coordination, or B2B sales.
• Experience working with property, facilities management, construction, or service-based industries is advantageous.
• Strong relationship-building and client communication skills.
• Confident using CRM systems and managing digital booking platforms.
• Excellent organisational skills with strong attention to detail.
• Commercially minded with a proactive approach to identifying growth opportunities.
• Professional, personable, and solutions-oriented.
• Reliable laptop and high-speed internet connection.
• Quiet, professional home working environment.