Implementation Consultant; Group – Remote

Employer Industry: Insurance

• Salary up to $70,000 plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match
• Work-life balance with vacation, personal time, and paid holidays
• Comprehensive formal training program lasting 12 weeks
• Opportunity to build strong relationships with clients and internal partners
• Remote work flexibility available for candidates in the U.S. or Puerto Rico

• Serve as a Group Insurance Subject Matter Expert, leading case reviews, system setup, and risk management
• Drive project and process improvements, contributing to system design and optimization efforts
• Act as the primary contact for Policyholders and Brokers during implementation, managing all related processes
• Resolve inquiries and escalated issues, fostering positive customer experiences through effective communication
• Mentor new team members, support training efforts, and promote team accountability for service goals

• Proven ability to build strong, trust-based relationships with clients and internal partners
• Excellent verbal and written communication skills with sound judgment
• Thorough knowledge of Group Insurance products, systems, and distribution channels
• Demonstrated commitment to high-quality customer service and accuracy
• Strong organizational and analytical skills, with the ability to manage multiple priorities in a fast-paced environment

• Experience in a similar role within the insurance industry
• Familiarity with project management methodologies
• Previous mentoring or training experience
• Ability to adapt to and promote a culture of diversity and inclusion
• Strong problem-solving skills with a proactive approach

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