Business Operations Manager - US Remote

Employer Industry: Healthcare Technology Solutions

• Salary up to $140,000 per year, with compensation tailored to your background and potential for growth
• Remote-first work environment providing flexibility and work-life balance
• Comprehensive health, dental, vision, life, and disability insurance options available from day one
• 401K plan with company match and immediate vesting
• Generous paid time off policy including 17 company holidays and 2 floating holidays
• Opportunities for internal advancement within a mission-driven team

• Establish and refine the operating cadence for the Customer Experience (CX) organization
• Analyze workflows and lead enhancements across Salesforce, SharePoint, Slack, and project management systems
• Produce clear and concise business reporting, delivering executive-level insights on performance and initiative progress
• Develop frameworks for metrics aligned with business goals and transform data into actionable insights
• Lead planning and execution of complex projects while ensuring collaboration and clarity throughout project life cycles

• 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company
• Strong project management background with proven success in delivering cross-functional initiatives
• Advanced proficiency in Salesforce, with administration or operations experience preferred
• Strong analytical skills with the ability to synthesize data into actionable insights
• High proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word

• Experience leading large-scale process changes or transformation initiatives
• Knowledge of the Perfect Serve Platform
• Experience working with physician groups, medical practices, or hospital systems
• Six Sigma certification (White/Yellow/Green Belt or higher)
• Strong attention to detail and proactive problem-solving abilities

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