EMEA Operational Account Manager - Remote Working

EMEA OPERATIONAL ACCOUNT MANAGER

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :

• Head of Packaging recruitment – Greg Nelson –
• Head of Print recruitment – Neil Pearson –
• Head Paper recruitment – Gary Young –

Board level, account management and all levels of sales vacancies –

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

Our prestigious Client is seeking to appoint a dynamic Regional Operations Account Manager to lead the performance and ongoing development of a major global account across the EMEA region.

If you come from a logistics, artwork production, or manufacturing operations background
, and know how to align people, process, and performance, this is an opportunity to step into a regional leadership role and the successful candidate will have a small team of direct reports, who manage the day-to-day personnel (approx. 30).

• Lead and motivate regional teams to ensure the smooth delivery of services and operational excellence.
• Act as a central point of contact for our key client, building trusted relationships and proactively representing the team in high-level meetings, projects, and initiatives.
• Identify and drive continuous improvement opportunities in processes, performance, and collaboration—ensuring we consistently exceed expectations.
• Coordinate across teams and time zones, helping operational staff translate goals into results, while maintaining focus on quality, compliance, and customer satisfaction.

You are a natural relationship-builder, confident communicator, and problem-solver who can lead through influence.

Experience in GMP environments or an understanding of manufacturing supply chains would be a strong advantage.

• Working closely with your managers and customer’s Life Cycle Management & Printed Packaging Materials group, plan, organise and direct artwork production activities and resource work within the teams.
• Build and maintain excellent contact with key decision makers both internally and externally.
• Ensure the team optimises resource to best utilise available capacity.
• Monitor and measure performance of the account through KPIs and metric reporting.
• Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams.
• Work closely with the relevant internal and external Quality functions to ensure compliance and audit readiness.
• Develop a perceptive awareness of the customer’s actual requirements and translate back to the operational teams.
• Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements.
• Lead in the process of investigating customer complaints and ensure records are kept accordingly within the QMS, be responsible for CAPAs and communication of complaints / non-conformances to the wider teams.
• Provide project management and critical path management as appropriate.
• Identify areas for improvements, offer solutions and monitor new processes.
• Deliver annual performance appraisals and individual coaching sessions within a format of your preference.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• To develop and cement a good team-working environment.

• 3+ years’ experience in an Operational Management or similar Account Management / Customer Relationship Management role.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience of packaging / labelling processes, and industry is preferable but not essential.
• Excellent communication and presentation skills.
• Resilient attitude, not afraid to challenge.
• Have the ability/ willingness to travel to clients (UK/Europe) on occasions (