Office Manager

Duties and Responsibilities

• Developing long-term goals and strategies for business growth and expansion.
• Managing the daily administrative operations of the business.
• Developing, implementing and managing new business and marketing strategies.
• Managing new enquiries and confirming services with clients.
• Maintaining digital record-keeping systems and company documentation.
• Preparing management reports, including sales performance, stock levels and expenditure reports.
• Tracking order timelines and deliverables for e-commerce, advertising campaigns, etc.
• Monitoring order processing, returns management and stock updates across online platforms.
• Compiling reports (Google Analytics, Facebook Ads, Amazon Seller Central) for review.
• Maintaining organised digital filing systems (Google Drive, Dropbox, SharePoint).
• Liaising with suppliers, courier partners and service providers.
• Ensuring compliance with company policies, data protection regulations and operational procedures.
• Handling customer enquiries, complaints and feedback.
• Liaising with service centres and notifying clients of receipt of mail on a daily basis.
• Identifying process improvements to enhance operational efficiency.

• Proven relevant experience.
• Knowledge of online marketplace operations.
• Strong organisational and reporting skills.
• Ability to independently manage remote office systems.
• Relevant Bachelor’s or Master’s degree.

Experience: Required

Employment: Full-time

Salary: £31,000 – £34,000 yearly

Gujarati Brothers Ltd is a growing online retail company selling a wide range of products across multiple e-commerce platforms including Amazon, Shopify, eBay, and other online marketplaces.