Product Analyst WCC

Product Analyst WCC
623454

Salary range: £42,912 - £57,495 per annum. Salary negotiable depending upon experience

Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Hours per week: 36

Contract type: Temporary up to 12 Months

Closing date: 8 March 2026

THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is the Head of Product & Design, within Digital & Innovation department of the council.

We are offering a 12-month fixed-term contract opportunity within our Digital and Innovation team. In this role, you will help our Contact Centre Team to create more responsive and user-friendly experiences for our residents 24x7. In doing so, you will be using automation, AI, and new technologies - such as webchat and video calls. You’ll be supporting the development of digital tools and intelligent agents that enhance call handling and overall service delivery across a wide range of everyday situations.

Your work will make council services easier to access and more efficient!

You will embrace agile ways of working to bridge the gap between technical and non-technical stakeholders, to understand and address user needs. Balancing these needs with business considerations and technical feasibility, you will map out ‘as-is’ and ‘to-be’ processes and write functional and non-functional user requirements, as needed. This will include planning and running workshops to understand the scope of the challenge and identifying potential solutions (either through procurement or the option of developing internal systems and platforms).

Working with multidisciplinary teams to explore the most innovative concepts, this is a wonderful opportunity to collaborate with research, design, product, delivery and development colleagues - and in doing so, you will play a vital role in being part of the Westminster product culture and shaping it for better.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so if you would like to apply for one of these fantastic roles, don’t delay!

As a Product Analyst, you can make your own powerful contribution to how we are supporting Westminster’s communities with products and services that are useful, cost-effective, and in-line with their current and future needs.

This is a fantastic opportunity to join a team that is committed to improving outcomes for communities across Westminster. To be equal to the challenge, you will have experience of delivering digital products using agile methodologies and working collaboratively in multi-disciplinary teams. With previous experience as a Business Analyst, Product Analyst, Associate Product Manager or similar, you will be adept at identifying the scope of an initiative, defining requirements and prioritising activities, all with a user-centred mindset.

Where procurement is required, you will be comfortable evaluating third-party technology capabilities against user requirements.

With great analytical skills, you will ensure every…