Professional Services Advisor

Current job opportunities are posted here as they become available.

Churn Zero is the leading Customer Success platform powering retention and growth for the world’s top SaaS companies. We’re entering a new chapter of scale — fueled by AI innovation, a modernized sales strategy, and a market-segmented GTM motion.

As a Professional Services Advisor you will be responsible for providing expert guidance and support to customers, ensuring they receive high-quality professional services tailored to their business needs. You will serve as a trusted advisor, helping clients navigate solutions, and optimize processes and platform utilization to maximize the value of our services.

Professional Service Advisor

Exempt

Vice President, Customer Success

Remote - US Based

$90,000–$93,500 annual base salary

$100,000–$112,000 annual OTE target

• Lead discovery sessions to assess unique customer needs and tailor solutions accordingly.
• Partner with customers to design, implement and optimize customized Churn Zero configurations that align with their business objectives.
• Generate customized, on-demand reports to provide actionable insights from Churn Zero data.
• Develop clear documentation, templates, and guides to support customer self-sufficiency with configurations delivered.
• Manage multiple customer projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Create and maintain project plans, tracking progress and providing regular stakeholder updates.
• Design scalable configuration frameworks that can be applied across multiple customers.
• Collaborate cross-functionally with internal teams to drive customer success and product alignment.
• Participate in customer Executive Business Reviews with CSMs, demonstrating the value of Professional Services and how it contributes to the customer’s overall success with Churn Zero.
• Track and log time spent on projects and proactively discuss Professional Services consumption reports with customers to ensure alignment on usage and value.

• 5+ years of experience in Customer Success and/or Professional Services, consulting, or solution architecture within a SaaS or technology company.
• Advanced technical proficiency with Churn Zero and strong knowledge of CRMs (Salesforce, Hub Spot, etc.)
• Strong communication and project management skills
• Ability to think critically and strategically to identify opportunities to optimize customer Churn Zero systems
• Ability to use time productively and efficiently using the tools and resources available
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to work independently and manage a large portfolio of large accounts
• Bachelor's degree or equivalent experience in a related field

Churn Zero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value rnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. Churn Zero's team itself on being a top-rated partner, consultant, and coach to customer teams worldwide.

Founded in 2015, Churn Zero is a remote-first company with headquarters in Washington, D.C.