Director, Operations

At Rock Wallet
, our vision is for anyone to be able to access and thrive in the digital economy. It’s our mission to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self‑custodial, multicurrency wallet puts you in charge of your digital assets. Rock Wallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies—all in one place.

Rock Wallet is registered with FinCEN as a Money Service Business.

The Director of Operations will play a key role strategically and tactically in delivering Rock Wallet’s roadmap and revenue targets. Utilizing their extensive experience by bringing together many parts of the organization towards solid planning and fast execution. This high‑impact role requires a strategic thinker with excellent problem‑solving and communication skills and a proven track record of success in operations management.

The ability to execute is critical in this fast‑paced and dynamic environment.

This is a full‑time, permanent position. This position is remote with a preference for applicants in the Eastern Time Zone.

If you are a Fintech / Crypto / Digital Asset enthusiast, who thrives in a fast‑paced, collaborative environment, and is ready to take on a high‑impact role, we would love to hear from you.

Reporting to the VP Operations, the Director of Operations will be responsible for the following duties and obligations:

• Own and drive the weekly plans, milestones, and operational projects designed to help the VP Operations deliver to target.
• Ensure consistent alignment of business priorities: effectively navigate the organization to unblock challenges, solicit support, delegate, and keep day‑to‑day tasks moving forward.
• Work effectively across Development, Product Management, Marketing, Payments and Customer Care teams to execute and deliver on Rock Wallet’s roadmap and revenue targets.
• Work closely with teams in a mentorship capacity, coaching the organization to operational excellence and ensuring processes and best practices are consistently applied.
• Track business results, manage weekly organizational reporting, monitor KPIs, OKRs and flag risks/blockers that may impact achieving desired results.
• Build transparency, accountability, and collaboration within and across teams to ensure weekly plans and deliverables are aligned, eliminate overlap, and are optimized.
• Oversee day‑to‑day operations, facilitate a steady flow of communications and feedback between all members of the team, and deliver ad‑hoc special initiatives.
• Coordinate, review, and prepare business requirements for new product features/improvements in close collaboration with Product Management and other key stakeholders.
• Assist in delivering resources and tools to provide the best Customer experience to increase new Customer acquisition, increase Customer retention, and help improve operational efficiency.

• 8-10 years of Business Operations or Project Management experience within a financial tech industry (including forecasting and reporting experience).
• Strong commitment to excellence and driven to deliver Customer satisfaction.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience in operating in an international organization and virtual working environments.
• Strong managerial skills with the ability to motivate and effectively work with a distributed team.
• Clear communication skills, both verbal and written; executive‑level presentation skills are a must.
• A passion and a willingness to learn new information quickly, with high attention to detail.
• Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical alongside the strategic.
• Proven record of meeting tight deadlines within budget and to quality standards.
• Work from home
• Diverse and dynamic work environment
• Work‑life balance and support for career development

Please submit your resume in our preferred file – .PDF not in .DOC
. Thank you.

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