Scheduler & Administrator

Job Overview

This role is key to scheduling appointments, liaising with site and laboratory teams, and delivery of client reports on time. By separate written agreement, some staff may additionally be required to provide quality checking of survey reports issued.

• Quality control reviews of surveys
• Proactive client liaison including timely responsiveness to client requests.
• Surveyor and laboratory liaison
• General duties in relation to accurate data and information handling including use of spreadsheets.
• Programme management
• Client KPI monitoring – ensuring client reports are provided in an agreed timely manner.
• Maximising efficiency and profitability.
• General contract review
• General reasonable administration duties as required
• Escalation of issues to management
• Working proactively as part of a team and with other internal teams (including the laboratory) to ensure client and company goals are achieved.
• Upholding company mission, vision and values.

Office based at least 5 days a week until trained, then can drop to 4 with working from home a day.

We have a virtual GP on hand for you and members of your household so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access 50% of your earned pay before payday for a small fee, and competitive loans. Through our flexible lifestyle benefits platform, Choices, you may purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.

You’ll also gain access to high street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform, and a cycle‑to‑work scheme. Life cover up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). Mitie Stars are awarded for hard work, with cash prizes up for grabs each month and a chance to scoop a top prize of £10,000 at year‑end.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals and schools.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at

Together our diversity makes us stronger. Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?