Membership Executive

The British Security Industry Association (BSIA) is the leading trade association for the private security sector in the UK, representing over 70% of the country's security products and services providers. Established in 1967, the BSIA actively engages with government, regulatory bodies, and key industry stakeholders, upholding strict quality standards to promote trust and professionalism. Membership is voluntary and reserved for companies that meet BSIA criteria, such as adherence to ISO:9001 and a strong financial standing.

The BSIA provides a united voice for its members while fostering innovation and influencing the future of the security industry across 16 specialised sectors.

The Membership Executive will focus on fostering strong relationships with current members while identifying and onboarding new members. Key responsibilities include managing membership inquiries, supporting the promotion of membership benefits, conducting outreach initiatives, ensuring compliance with membership criteria, and maintaining accurate records in databases. Additionally, the Membership Executive will assist in organizing member engagement events and contribute to communications that encourage membership growth.

This full‑time role with nationwide coverage with regular attendance to head office in Worcester, a hybrid working model, offering a combination of in‑office and remote work opportunities.

The position offered is a 12‑month contract with a view to the role being made permanent for the successful candidate at the end of the 12‑month period.

• Previously been directly accountable for delivering agreed growth or revenue targets (e.g. memberships, subscriptions, accounts) rather than just supporting them?
• Experience in client relationship management and customer service skills to effectively address member inquiries and build strong connections.
• Organizational and database management skills for maintaining accurate member records and compliance tracking.
• Proactive problem‑solving abilities and attention to detail to ensure high‑quality service delivery.
• Proficiency in digital tools such as CRM systems, spreadsheets, and communication software.