Creator Success Manager; Business & Monetisation - Fully Remote

Position: Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS

Overview

Build Creators Who Don’t Just Launch – They Last. 🚀 You know that shift. When a creator stops saying “I’m building something…” and starts saying “I’m scaling something.” That moment? That’s your territory. , we’re building at the frontier of the creator economy. We’re rolling out AI‑powered features that radically accelerate how creators build, launch, and scale inside our platform – and you’ll be part of that evolution.

🔄 This role exists to guide creators through onboarding, launch, monetisation, and retention – so they don’t just publish an app… They build a business that lasts. Not just hype. Not just downloads. Revenue. Renewal. Reputation. Now, we’re doubling down. Which means… This isn’t traditional Customer Success. We need someone who understands:

Audience growth
Offer positioning
Monetisation psychology
Revenue strategy and conversations
And what it actually takes to scale a personal brand

You don’t wait for churn signals. You design momentum before they happen. If you’ve lived inside the creator economy – built something, coached something, launched something – keep reading.”A Day in Your Creator Orbit

Manage ±45 premium creators – primarily US‑based (so EST/PST is part of your rhythm).
Guide a creator through refining their offer and pricing.
Review funnel strategy before a launch.
Spot early churn signals in your portfolio.
Document progress and revenue milestones.
Jump on a momentum call where you challenge thinking (with care and clarity).
Ensure creators are leveraging new product features.

A Week in Your Growth Engine

Run structured business review sessions.
Execute and refine lifecycle playbooks.
Monitor NRR, engagement signals, and health scores.
Identify upsell opportunities naturally through strategy.
Share creator feedback with Product & Marketing.
Collaborate cross‑functionally on retention OKRs.

The Long Game

Refine onboarding, launch & retention playbooks.
Strengthen scalable high‑touch systems.
Turn creators into brand advocates.
Reduce churn through proactive strategy.
Increase expansion revenue through smart positioning.
Contribute meaningfully to how Customer Success evolves at Passion.

Benefits & Experience

Fully remote – work from wherever.
Global Gatherings – meet the team in epic locations (Croatia, Portugal, Greece…).
Career Growth – coaching, training, and conferences on us.
Creative Autonomy – your fingerprints are all over growth.
Tech Gear Budget – get the setup you need to shine.
Time Off That Counts – 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
Paid Parental Leave – Because family first, always.

Hiring Journey

Discovery Call:
Meet your Talent Guide – real talk about your experience, ambitions, and what lights you up.

Show Us Your Strategy: A short, practical scenario where you demonstrate how you’d guide a creator toward growth.

Deep Dive:
Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset.

Team Connect:
Meet the CS crew. Swap ideas, ask questions, feel the vibe.

Strategy Sync:
Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion.

Big Picture Conversation:
Culture, mission, long‑term growth – does this feel like your next chapter? Transparent. Thoughtful. Human.

Qualifications

2+ years in CSM, onboarding, or revenue‑focused client roles.
Advised customers on business or monetisation strategy.
Understanding of the creator economy (practical experience).
Commercial confidence – upsell and renewal conversations energise you.
Balance empathy with empathetic directness.
High emotional intelligence & structured thinking.
Design success plans – not just follow them.
Worked in high‑touch environments where ownership matters.
Comfortable with CRMs (Hub Spot, etc.) and portfolio health tracking.

Must‑Meet Moment

Built or scaled your own digital product or personal brand.
Coached creators or entrepreneurs.
Think in NRR, expansion, and revenue impact.
Pragmatic with the ability to customise support by use case.
Understand lifecycle triggers & health scores.
Analytical – decisions are data‑led.
Technically comfortable discussing integrations, backend logic, or automations.
Thrive in fast‑moving startup environments.

Winning Indicators

Creators stay, grow, renew – and rave about working with you.
Portfolio shows stable, predictable, growing NRR.
Creators see you as a strategic business partner.
Portfolio health scores are improving, not reactive.
Success plans are clear, documented, and measurable.
Product & Marketing decisions are influenced by your insights.
Creators launch profitable apps – and stay long‑term.

Application

If that excites you – you’re in the right place. 👉 Apply. 👉 Show us how you think about scaling creators. 👉 Let’s build businesses that last. 🚀

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Creator Success Manager; Business & Monetisation - Fully Remote | SaaS