Director of Commercial Operations

The Director of Commercial Operations is a strategic leader responsible for driving efficiencies and profitability across all commercial functions. This role serves as the backbone of the commercial organization, ensuring seamless contract management, accurate financial modeling, and robust reporting systems. The ideal candidate is highly organized, detailed-oriented, and skilled at building scalable processes that empower sales teams and enhance client satisfaction.

The critical role will oversee and optimize all commercial processes to ensure operational excellence and profitability. This role is responsible for managing client contracts, CRM administration, commission processes, reporting and driving through standardized procedures.

Key Responsibilities

• Contract Management:
  Captures and maintains critical intelligence on all client’s contacts; manages pricing structures and contractual increases/adjustments; ensures proper filing and organization of all contracts: guarantees field teams utilize corporate contract and addendum templates; drafts new contracts and addendums for field use.
• Sales & Renewals Proforma Management:
  Oversees all aspects of new sales and customer renewal proforma processes; creates accurate proformas and maintains a profitable database by client.
• CRM Administration:
  Manages  CRM system, ensuring data integrity and usability.
• Commission Management:
  Oversees commission tracking, auditing and payment processes.
• Reporting – Internal Reporting:
  Develops and maintains stacked rankings by commercial position category and tracks growth status by month. External Reporting:
  Manages and delivers client-facing reporting through HLSG’s patented MyDash self-serve dashboard.
• Commercial SOPs & Efficiency:
  Creates, implements and ensures compliance with commercial Standard Operating Procedures (SOPs); drives process efficiency across all commercial functions.
• Recognition & Engagement:
  Owns and manages contests, awards and recognition programs to motivate and engage commercial teams.

Required Qualifications

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• 7+ years of experience in commercial operations, contract management, or related roles.
• Strong knowledge of  and CRM best practices.
• Proven ability to manage complex pricing and profitability models.
• Excellent organizational and communication skills.
• Excellent in a multi-location or field-based organization.
• Advanced Excel and financial modeling skills.
• Familiarity with commissions structure and auditing process.
• Remote work with the ability to maintain a corporate office presence and travel to plants or client sites