Principal Member Services Officer

Salary: £39,599 - £41,817 (Inclusive of 15% Market Supplement)

Hours: 37 Hours per week

Interview Dates: Week commencing Monday 16 March 2026

Pensions - Empowering Retirement Security

If you’re looking for a thought‑provoking and rewarding role that offers genuine opportunities for skill development, career progression, and a strong focus on your well‑being and work–life balance, Wiltshire Pension Fund could be the perfect next step in your career.

Wiltshire Pension Fund plays a critical role in ensuring all pension benefits are paid accurately, on time, and in line with scheme regulations. We also manage relationships with over 180 employers, overseeing their entry into and exit from the Fund.

As a Member Services Officer, you’ll be responsible for administering pension benefits - including determining leavers’ entitlements, calculating and processing deferred benefits, and making adjustments to pensions already in payment. You’ll also authorise and check payments across all retirement types, deferred benefits, and LGPS transfers completed by colleagues.

This is a career‑graded role, offering a defined development pathway; you may join us as a Principal Officer, Senior Officer, or Officer depending on your experience, leaving you room to grow and progress to higher grades without the need for a formal vacancy.

We are proud to offer flexible and remote working arrangements and are happy to discuss what this could look like for you. Initially, you’ll be based in the office full‑time for training, before transitioning to 2–3 days a week onsite (pro‑rata for part‑time staff)

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
Explore more benefits here!

This position comes with a 15% market supplement payment. All market supplement payments are subject to review on an annual basis.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

Please download and read the role description and person specification carefully before you apply as well as Our Identity
.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework
.

For more details, contact James Franklin, Pensions Administration Lead,
here or call

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion
.

Disability Confident Employer

Application process

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!