Client Relationship Manager

Do you understand the value of listening to your clients, putting them first and delivering an exceptional service? We like to think we do too.

J&J Global Fulfilment is a trusted fulfilment partner for hundreds of online brands, not only in the UK but internationally. Since 2010 we've grown our HQ here in Northampton, and have also put down roots in America, Australia, Canada and Europe. Our team is fast, supportive, and proud of the work we do. As we continue on our path of growth we want to find the best people to help us deliver exceptional service to our clients.

• Salary of £38,429 per annum
• Hybrid working, 4 days based in Northampton, 1 day working from home each week
• 25 days holiday + bank holidays and 5% matched pension
• Enhanced company sick pay
• Enhanced maternity pay
• Free on site parking, electric car charging points, excellent bus links, bike shelters
• Healthshield - GP anytime, cashback for prescriptions, optical, dental...
• Life assurance
• Cycle to work scheme
• Zen Den - a dedicated, quiet space to relax, unwind, meditate, or reflect
• Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
• Christmas & Summer parties, quarterly team lunches

• Dedicating your time to support a select portfolio of high revenue clients, helping them grow their brand
• Gaining an excellent understanding of their business and the challenges they face; identifying how we can improve what we do to add value to their business
• Working with our internal teams to help push for feature improvements on our software
• Continually strive to drive client retention, renewals, and upsells while ensuring you maintain excellent client satisfaction
• Ensure our clients are getting the most from our platform features and operations services

• You have previous experience in a client centre role such as Account Management, Customer or Client Success.
• Experience working in a B2B environment with a focus on the client, not on sales
• Ideally experience in an ecommerce or logistics environment, although this isn't essential
• You're able to handle multiple priorities and keep a calm and collected manner

• If you're shortlisted, you'll have a call with Steph, our Talent Acquisition Manager
• You'll have an interview or two on site with Matt, our Head of Client Services
• You get offered the job & start your amazing new role with J&J!

At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.

Should you require any reasonable adjustments for the role or interview process please contact us and we'd be happy to discuss these with you.