Technical Operations Analyst

Company Description

The Cooperative Finance Association (CFA) is the nation's leading cooperatively owned provider of crop input finance products, serving the agricultural industry since 1943. With over seven decades of experience exclusively supporting agricultural cooperatives, CFA has a deep understanding of operational challenges and financing needs. CFA offers a comprehensive range of financial solutions, including operating loans, inventory financing, and point-of-sale production agriculture financing.

These services are tailored to support cooperatives and their customers, fostering long-term success in agriculture.

CFA offers competitive benefits including a defined benefit retirement plan and an annual incentive bonus program.

This is a full-time hybrid role for a Technical Operations Analyst located in Kansas City, MO, with flexibility for partial remote work. Full-time remote work may be considered for the right candidate. The Technical Operations Analyst will be responsible for driving operational excellence across the organization by serving as a subject matter expert (SME) on key initiatives. This role delivers high‑impact solutions to complex operational challenges through expertise, innovation, and hands‑on problem‑solving.

The analyst partners with teams at all levels of the organization to design and implement solutions that enhance efficiency, strengthen processes, and create strategic value.

• Serve as the go‑to subject matter expert for assigned projects, providing guidance on systems, processes, and best practices.
• Apply technical and operational expertise to deliver solutions that align with project goals and organizational objectives.
• Monitor industry trends and emerging technologies to integrate innovative thinking into project execution.
• Lead operational improvement initiatives by identifying inefficiencies, analyzing root causes, and recommending data‑driven, scalable solutions.

• Conduct detailed analysis and present insights and recommendations that support decision‑making at all levels.
• Develop actionable solutions and ensure alignment with organizational strategies and project requirements.
• Support operationalizing and knowledge transfer to facilitate adoption of new processes, tools, and best practices.

• Partner with stakeholders across all levels of the organization to understand needs, gather input, and drive alignment.
• Translate technical or specialized concepts into clear, practical information for non‑technical audiences.
• Maintain consistent communication with the PMO to provide updates on progress, risks, issues, and dependencies.

• Share expertise to build organizational knowledge, encourage capability growth, and strengthen team skills.
• Mentor individuals and teams by providing training and guidance related to new processes, tools, and best practices.

• Bachelor’s degree in business, technology, finance or related field.
• 5 years of experience with proven expertise in a relevant field (e.g. business operations, technology, or industry-specific role). Expertise in delivering solutions in a high-paced, structured environment is required.
• Certifications in relevant fields (Six Sigma, ITIL, CSM) are preferred.
• Experience with advanced analytical tools and business systems (Power BI, SQL).
• Experience with Salesforce preferred.
• Experience with workflow automation tools.
• Exceptional analytical and critical‑thinking skills, with the ability to solve complex problems effectively.
• Strong ability to manage multiple tasks, prioritize work, and meet tight deadlines in a fast‑paced environment.
• Demonstrated adaptability, with the capacity to adjust to shifting priorities, requirements, and operational needs.
• Comfortable working in environments with ambiguity and able to make sound decisions with limited information.

Please submit resumes to: