Customer Care Specialist

Overview

As a Customer Care Specialist, you will be the primary support for our sales team, key accounts, and internal operations. You’ll aid customers with questions, provide solutions, and ensure every interaction leaves them feeling valued and cared for. This role ensures orders are entered accurately, follow-ups are completed, customers are supported, and systems reflect reality.

This role is ideal for:

• A strong communicator who thrives in a customer-focused environment.
• Someone who excels at staying organized, accurate, and detail‑focused.
• An administrative or customer service professional who wants stability and growth opportunities.

Customer & Sales Call Support

• Provide exceptional customer care through phone, email, chat, or in‑person interactions.
• Enter customer orders accurately and timely in Sage 300 ERP
• Support five salespeople, a sales leader, and house key accounts as needed
• Execute value-add customer touches and proactive outreach as assigned
• Prepare quotes using templates and ERP tools
• Capture meeting notes and ensure action items are followed through
• Schedule meetings and coordinate calendars
• Close follow-up gaps and keep work moving forward
• Identify recurring issues or suggestions and share insights with leadership.

CRM & Administrative Execution

• Log activities and notes (Any Customer Interactions)
• Keep contacts and accounts current
• Track follow-ups and tasks
• Admin functions include dashboards, reporting, and related
• Assist with sales reports and reconciliations (Excel data from Sage 300)
• Support internal documentation and coordination needs
• Work with Marketing Team as liaison with Sales Needs, assisting with campaign execution, basic tracking, surveys, and related as needed.

• Sales Team Responsiveness & Support
• 95%+ Scores on Customer Feedback and Internal / 360 Surveys.

• Proven successful track record in sales admin / customer service / executive assistant roles and experience.
• Strong organizational skills and high attention to detail
• Proactive mindset — anticipates needs and takes ownership
• Comfortable communicating directly with customers and internal teams
• Ability to manage multiple priorities and systems
• Strong written and verbal communication skills

Being familiar with EOS methodology is an advantage.

• On-site in Louisville, KY (local availability required)
• Some work-from-home flexibility once trained
• Part-time role with full-time potential
• Stable company with long-term mindset and growth opportunities
• Family owned and operated, running on EOS!
• For the right person, this role can grow into:
• Expanded sales support or account coordination role

• Pay: $18–$23 per hour
• Full or Part-time Opportunity
• Other benefits: medical/dental/vision insurance, 401(k) matching, PTO.

Nominated for the 2025 Recircle Awards for Best Retreading Accessory and Consumables Supplier, Shamrock Marketing, Inc. is an industry leader in rubber products, consumables and equipment for the Tire Retread Industry. Our Mission is simple: to create advocates of our customers, employees, and supplier partners by doing what is right, continuously improving, and investing for the long-term. Founded in 1992, Shamrock is a second-generation family owned and operated business, headquartered in Louisville, Kentucky.

Our core values include Excellence, Dependability, Integrity, Loyalty, Gratitude, and to Learn and Teach. We run on EOS (Entrepreneurial Operating System) and value clarity, accountability, and execution.

Shamrock is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.