Strategic CX Insights & Intelligence Analyst – Remote

Futures start here. Where first steps, new friendships, and confident learners are born. At Kinder Care Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s Kinder Care Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share.

And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At Kinder Care Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

Kinder Care’s Corporate Strategy team has a unique opportunity to develop, plan and implement our organization’s short and long-term strategic vision, which drives the company’s achievements and, as industry leader, influences heavily the entire early childhood education field. This is done through providing strategic thought leadership, internal consulting, and ownership in strategic planning and execution. As Strategic CX Insights & Intelligence Analyst, you’ll support key consumer insight initiatives to develop a defined view of our customers, our brands, our markets, and our industry to unlock the key wants and needs of families and drive organizational growth.

In this role, you will conduct research to generate an understanding of consumers, competitors and macro landscape to inform, drive and validate KLC’s strategy and transformation.

Responsibilities:

• Support in development, programming, and maintenance of all CX surveys.
• Analyze and report on CX data to key partners across the organization in digestible, insightful formats.
• Develop and maintain regular strategic CX updates for leadership, cross-functional partners, field leaders, and other key collaborators.
• Design, build, and maintain insightful, user-friendly dashboards for key datasets (CX and others) and audiences.
• Identify key opportunities in CX data to improve operationally and ultimately enhance the customer experience.
• Identify and complete additional strategic data analysis using internal and external data sources to help understand key business questions and opportunities.
• Conduct additional ad hoc primary research with various audiences to support strategy development as needed.
• Manage assigned research projects and report ongoing status to ensure completion within established timeframe.

Qualifications:

• Bachelor’s Degree or equivalent experience required.
• Two or more years in Customer Experience (CX), with experience in custom qualitative and quantitative consumer research.
• Willing to be “hands on” with conducting research and creative in finding new ways to get insights.
• Market & competitive intelligence — ability to filter through the noise and find meaningful insights for our partners.
• Analytics capability — ability to clean, model, merge, and analyze large data sets.
• Excellent storyteller with a proven track record of delivering useful insights succinctly, in a compelling and engaging way.
• Strong business acumen with developed analytical, problem-solving skills, and investigation capability.
• Well organized and meticulous, with the ability to balance multiple projects simultaneously.
• Open to travel based on needs of organization (~5% of time).
• Thrives in ambiguity – highly adaptable and very comfortable navigating ambiguous environments and/or processes and enjoy bringing clarity to others on project requirements, constraints and opportunities.

Experience with all or some of the following tools preferred:

• Qualtrics, Alchemer, or other CX/survey platforms
• SPSS, Q Research Software, or other analysis tools
• Power
  
  BI, Tableau, or other business intelligence software
• Basic SQL & data modeling knowledge at minimum
• Online community platforms (Vision Critical, My-Take, etc.).
• Klue, Crayon, or other competitive intelligence platforms
• Microsoft Excel and Power Point

• Know your…