Remote Engagement Player Coach - EST​/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

The Remote Engagement Player Coach is responsible for performing the duties of a Remote Engagement Sales Representative while also helping guide and coach the team to achieve performance metrics and deliver results. This dual‑role position splits responsibilities between being an individual contributor and supporting the team as a coach. The Player Coach may assist with interviewing, call monitoring, and other team‑related activities.

Additionally, this role works collaboratively with program leadership, including Sales Managers, Supervisors and the Program Director, to execute program‑specific activities and responsibilities.

• Ensure effective communication with Amplity leadership team and client
• Perform the duties of a Remote Engagement Sales Representative, including:
• Engaging with customers via remote channels (e.g., phone, email, virtual platforms) to promote products and services
• Building relationships with customers and identifying opportunities to meet their needs
• Achieving individual performance metrics and sales targets set by the program
• Guide and coach fellow team members to achieve performance metrics by:
• Communicating team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
• Providing constructive feedback on the quality and content of calls, leveraging approved Coaching Guide forms
• Supporting the team with effective performance strategies and best practices for product discussions and selling skills
• Assist with call monitoring and other coaching activities in collaboration with the Program Director
• Monitor team productivity and individual contributions to ensure compliance with policies and processes, addressing issues through corrective action as needed
• Provide support in creating and delivering individual development plans and performance appraisals for team members according to Amplity’s performance management policies and standards
• Create and maintain a team-oriented, productive, and positive work environment through individual and team meetings
• May assist with interviewing and selection processes for new hires or backfills
• Help with onboarding new inside remote engagement representatives to ensure new hires feel part of the team and understand roles and responsibilities
• Provide administrative oversight as needed – maintain documentation of team members' attendance, schedules, and other operational requirements
• Provide new product, sales, compliance, and Amplity training for new employees
• Assist team members with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
• Other duties as assigned

• BA/BS degree or equivalent experience
• of experience in a sales or position supporting role, preferably remote or inside sales
• Previous experience in a coaching or mentoring capacity preferred
• Experience in aesthetics, pharmaceutical, or healthcare industry desired
• Successfully complete all Amplity and company required training
• Willingness to cover all time zones as needed
• Travel 20%+ as needed for company training and meetings.
• Proficiency in Microsoft Office Suite, including TEAMS.

• Problem-solving skills
• Excellent written, verbal, interpersonal, and listening skills
• Strong attention to detail and organizational skills

• Communication Skills
• Decision Quality
• Business Acumen
• Planning
• Driving for Results
• Interpersonal Savvy
• Customer Focus
• Motivating Others

All positions at Amplity have a…