Senior Subscriptions Manager; Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization. Your responsibilities will include managing subscription operations, driving retention strategies, and ensuring data integrity across multiple platforms. You'll collaborate closely with cross-functional teams to monitor renewal processes and churn forecasting while influencing key decisions that protect the company's recurring revenue stream.

This position not only drives immediate results but also shapes the future landscape of subscription management.

• Monitor churn daily and maintain a monthly churn forecast
• Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
• Proactively identify at-risk accounts and partner with Success to execute save strategies
• Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate
• Own renewal notices, expiring discounts, and annual subscription workflows
• Manage refund requests, credit disputes, and subscription exceptions
• Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations
• Ensure subscription data integrity across systems including Salesforce, Churn Zero, and Stripe
• Partner with Operations and Finance on pricing changes and plan increases
• Contribute to subscription process improvements across CX, Finance, and Operations

• 7+ years in SaaS renewals, retention, or subscription management
• Experience managing renewals across at least $10M+ in annual recurring revenue
• Demonstrated experience forecasting churn and driving retention strategy
• Strong analytical mindset with comfort working in CRM and customer health systems
• Experience with billing platforms such as Stripe
• Ability to navigate sensitive revenue conversations including pricing changes and cancellations
• Proven cross-functional operator who can influence without formal authority
• Highly detail-oriented with strong executive reporting skills
• Experience leading or mentoring team members preferred

• 🎵 Innovative engineering and product culture
• 💰 Early-stage well-funded company
• ❤️ Inclusion and diversity as a company priority
• 🏥 100% premium coverage on our healthcare plans for employees and their families
• 🦷 Dental & vision coverage for employees and families
• 💻 New laptop & equipment
• 🏳️ Wellness Stipend

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

The data privacy notice and other information are provided to explain how your data will be processed. By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.