Court Executive 1B- Ombudsman

Overview

Description

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.

Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

The salary range for this position is $91,727.00 to $. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.

The Judiciary offers a strong opportunity for growth.

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

The Hudson Vicinage is seeking a proactive manager with exceptional customer service, interpersonal, and organizational skills to function as Ombudsman for court users. The selected individual will oversee the Court User Resource Center and the Office’s supervisory, staff, and intern team. In addition, they will provide procedural assistance to self-represented litigants, educate the public regarding programs and services, develop and manage programs designed to promote public trust in the courts, enhance customer service, and facilitate the resolution of complaints.

Specific duties will include: assisting court users by explaining court processes and procedures; serving as the vicinage information and customer service liaison with the public, including creating, sourcing, and providing resource materials; cultivating cooperative working relationships with vicinage management and staff to ensure overall optimal customer service; developing and coordinating public information initiatives such as court tours, speakers’ bureau, public reception service areas, and information services and materials;

maintaining a resource library including lists of state and local social service agencies and legal referral services; making recommendations to the Assignment Judge and/or Trial Court Administrator for improvement in services to the public; training vicinage staff on customer service, sensitivity, and as to the role of the Ombudsman; recommending improvements in the operations of the Ombudsman’s Office and its activities to the Assignment Judge and/or Trial Court Administrator;

and documenting and responding to complaints, referring to appropriate court divisions, and monitoring their resolution; representing the vicinage on local and statewide committees; and performing related duties as required.

Regular and predictable physical presence at the worksite is an essential function of this position.

Graduation from an accredited college or university with a bachelor’s degree and three years of professional administrative experience, one of which shall have included experience in developing and managing programs designed to promote public trust and enhance customer service procedural assistance; serving as customer service liaison to the public; and/or educating public regarding programs and services and facilitating…